Outdoor Research

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
Yes
Refund processing time
7-10 business days
Restocking fee
Not specified

Outdoor Research allows you to return most items within 60 days of purchase. Returns by mail require a $6.95 prepaid shipping fee, though you can also return items in person at retail locations at no charge.

How returns work

You can return items by mail using a prepaid FedEx or USPS return label for $6.95, or you can drop off your return at an Outdoor Research retail location with an RMA number label. To start a return, locate your order number and use the returns page to select your prepaid label option. If returning by mail, you must ship the item within 14 days of initiating the return.

Exclusions and restrictions

Final sale items, ExpertVoice and Outdoor Prolink purchases, and outlet seconds or samples cannot be returned. Outlet store purchases have a shorter return window of 14 days and must be new with tags. The retailer does not publish exclusions for specific product categories beyond these.

Refunds

Refunds are issued to your original form of payment. Processing takes 7 to 10 business days after the retailer receives your return. Items must be returned in original packaging.

Frequently asked questions

How long do I have to return an item?

You have 60 days from purchase to return most items. If you purchased from an Outdoor Research outlet store, the return window is 14 days and the item must be new with tags.

Can I return items in person?

Yes, you can drop off returns at Outdoor Research retail locations. You will need an RMA number label. This method has no shipping fee.

How much does it cost to return by mail?

Mail returns cost $6.95 for a prepaid FedEx or USPS return label. You must ship within 14 days of starting your return.

When will I get my refund?

Refunds are processed 7 to 10 business days after Outdoor Research receives your return. The money goes back to your original form of payment.

What items cannot be returned?

Final sale items, outlet seconds and samples, and purchases made through ExpertVoice or Outdoor Prolink cannot be returned. These are marked or noted at purchase.

Do I need the original packaging?

Yes, items must be returned in original packaging to be eligible for a refund.

Can I exchange items instead of returning them?

You have 60 days to exchange most items. The same restrictions on final sale items and outlet purchases apply to exchanges.

How you can return an item

  • By mail , prepaid FedEx or USPS return label available for $6.95
  • In store , drop off at retail locations with RMA number label

Step by step

  1. Locate your order number.
  2. Use the returns page to start a return.
  3. Select a prepaid return label option.
  4. Ship the item within 14 days of initiation.

Categories with their own return window

Category Window Note
Outlet store purchases 14 days Valid purchases made within Outlet locations, new with tags only

What you cannot return

  • Final sale items , marked as final sale
  • ExpertVoice and Outdoor Prolink purchases , final sale purchases
  • Outlet seconds, samples, or final sale items , outlet policy

Gift returns

Work with original purchaser to return to original vendor.

Warranty

See Infinite Guarantee for defective gear; warranty replacement orders cannot use exchange portal.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days New product(s) purchased from OutdoorResearch.com may be submitted for a return within 60 days of the purchase date*.
Exchange window days Exchanges are available within 60 days of purchase.
Free return shipping We recommend utilizing one of our $6.95 FedEx or USPS Return Shipping Labels.
Return shipping fee We recommend utilizing one of our $6.95 FedEx or USPS Return Shipping Labels.
Original packaging required Please ensure the original tags are attached or included, and that all items are submitted in new, unused condition.
Refund method you will receive a notification that it will be treated as a return for a refund back to the original form of payment.
Refund processing days Our current processing time is 7-10 business days (M-F) after delivery to our returns warehouse.
In store return for online Yes, you can drop off your Outdoor Research online returns in-store.

Return policies for similar stores

Store Return window
Coleman Company return policy 60 days
CADDIS return policy 60 days
CamelBak return policy 30 days
Campmor return policy 90 days
Deltaextrax return policy 14 days
evo return policy 366 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.