OnxMaps.com allows returns within 30 days of purchase. You must return items through the same retailer where you originally bought them. Return shipping is not free.
How returns work
You can return items by mail or in person. For mail returns, contact customer support at [email protected] to arrange the shipment. In-person returns are accepted at the physical office in Missoula, Montana, or at participating sporting goods retailers where you made your purchase.
Exclusions and restrictions
Premium and Elite App Memberships, Hunt Chips, Gear, and App Cards all follow the same 30-day return window and must be refunded through their original purchase source (Apple, Google, a sporting goods store, an online retailer, or onxmaps.com). Gear and App Cards are returnable only for product defects and size issues.
Refunds
Refunds are processed within 7 to 10 days. The money is returned through your original purchase source: the retailer, app store, or payment method where you bought the item.
Frequently asked questions
How long do I have to return something to OnxMaps?
You have 30 days from purchase to return your item. The return window applies whether you bought from onxmaps.com directly, from a sporting goods retailer, or through an app store.
Do I have to pay for return shipping?
Yes. OnxMaps.com does not cover return shipping costs. You pay to send the item back.
What if I don't have my receipt?
You can check your bank statement to confirm where you made the purchase. Once you identify the original retailer, you can request a refund from that same source.
Can I return items to a physical store?
Yes. You can return items in person at the OnxMaps office in Missoula, Montana, or at the sporting goods retailer where you originally bought the item. You cannot return online purchases at unrelated retailers.
How long does a refund take?
Refunds are processed within 7 to 10 days after your return is received. The money goes back to your original payment method.
Can I return damaged or defective items?
Yes. Product defects qualify for return within 30 days. You must request the refund from the same retailer where you made the original purchase.
How do I return an app membership or gift card?
Premium and Elite App Memberships and Gear or App Cards must be refunded within 30 days through their original purchase source. For Gear and App Cards, refunds are available for product defects and size issues. Contact the retailer where you bought the item or reach out to [email protected].