Onnit allows returns of unopened products with the safety seal intact within 30 days of purchase, provided you contact the company before sending anything back. Return shipping costs are your responsibility.
How returns work
You must contact Onnit before initiating a return. The company will provide instructions for sending back unopened products that still have the safety seal intact. You are responsible for paying the return shipping cost.
Exclusions and restrictions
Fitness equipment is final sale and cannot be returned. Onnit does not publish a comprehensive list of other non returnable items.
Refunds
The retailer does not state how refunds are processed or the timeframe for money to be returned to your account.
Frequently asked questions
How long do I have to return something to Onnit?
You have 30 days from purchase to return an eligible item. The product must be unopened with the safety seal intact.
Does Onnit pay for return shipping?
No. You must pay for return shipping yourself. Contact Onnit before sending anything back to get a return address.
Can I return opened products?
Onnit only accepts returns of unopened products with the safety seal still intact. The retailer does not state whether opened items can be returned under any circumstances.
Can I return fitness equipment?
No. Fitness equipment is final sale and cannot be returned.
Do I need to contact Onnit before returning a product?
Yes. You must contact the company before you return any product. The retailer does not publish the specific contact method or timeframe for receiving return instructions.
When will I receive my refund?
Onnit does not specify how long refunds take to process or when the money will reach your account.