Natori

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
10-14 business days after arrival; 3-5 business days after processing
Restocking fee
Not specified

Natori allows returns within 30 days of purchase. You can return items by mail through USPS or by using your own carrier. A $5 return shipping fee applies to US orders under $300, though the fee is waived if you choose a digital gift card or store credit instead.

How returns work

You can return items by mail or carrier drop-off. To start a return, create one using your order number and email address through Natori's online Return Portal, select the items and reason for return, and then drop off your package with USPS or another carrier. Using a trackable and insured shipping label is recommended when using your own carrier.

Exclusions and restrictions

Legwear such as socks and tights must remain unopened to be returnable. Fine jewelry and rugs have additional requirements: they must be unworn or unused and in the same condition as received, and you must contact Customer Service to process these returns. For damaged or defective items, you should contact customer service within 90 days with proof of purchase and pictures.

Refunds

Refunds are issued to your original payment method, as a digital gift card, or as store credit. Processing takes 10 to 14 business days after your return arrives, followed by 3 to 5 business days for the refund to appear in your account. If your return was initiated as a gift, the refund will be issued as a digital gift card sent to the recipient's email address.

Frequently asked questions

Do I need a receipt to return items?

You do not need a physical receipt. Instead, you can initiate a return using your order number and email address through Natori's online Return Portal.

Is return shipping free?

Return shipping is not free for most returns. A $5 fee applies to US orders under $300. However, the fee is waived if you choose to receive your refund as a digital gift card or store credit instead of to your original payment method.

How long do I have to return items?

You have 30 days from purchase to return most items. Fine jewelry and rugs also have a 30-day window, but they must be unworn or unused and in the same condition as received.

Can I return legwear like socks or tights?

Legwear can only be returned if it remains unopened. Once opened, socks and tights are not returnable.

What condition must items be in to return them?

Items must be in original packaging. For fine jewelry and rugs specifically, they must additionally be unworn or unused and in the same condition as you received them.

Can I exchange items instead of returning them?

Yes, Natori offers exchanges through the online Return Portal for US orders. Even exchanges (same value) and uneven exchanges (different value) are both available.

How long does it take to receive my refund?

After your return arrives at Natori, processing takes 10 to 14 business days. Once processed, the refund takes another 3 to 5 business days to appear in your account, depending on your payment method.

How you can return an item

  • By mail , Drop off with USPS through online Return Portal
  • Carrier drop off , Using own shipping label (trackable and insured recommended)

Step by step

  1. Create a return using your order number and email address.
  2. Follow prompts to select items and reason for return.
  3. Drop off your package with USPS.

Categories with their own return window

Category Window Note
Fine Jewelry 30 days Must be unworn and in same condition as received; contact Customer Service
Rugs 30 days Must be unused and in same condition as received; contact Customer Service

What you cannot return

  • Legwear (socks, tights) , Must remain unopened

How your refund comes back

You paid with Refund comes back as
Original payment method $5 fee applies for US orders under $300
Digital Gift Card No return fee

Returning without a receipt

Order number and email address required to initiate return

Exchanges

Even and uneven exchanges available for US orders; submitted through online Return Portal

Damaged or defective items

Contact customer service within 90 days with proof of purchase and pictures

Gift returns

Domestic only; refund issued as digital gift card sent to recipient's email

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days All items, including sale items, are eligible for return within 30 days of the order date.
Exchange window days All items, including sale items, are eligible for return within 30 days of the order date.
Free return shipping Free Returns on Orders $300+
Return shipping fee For U.S. orders under $300, a $5 return fee applies to refunds issued to the original payment method. Return fees are waived when selecting a Digital Gift Card, Even Exchange, or Store Credit (Uneven Exchange).
Receipt required Create a return using your order number and email address.
Original packaging required Items must be returned unworn, unwashed, in their original condition, with all original tags and packaging attached.
Refund method For U.S. orders under $300, a $5 return fee applies to refunds issued to the original payment method.
Refund processing days Returns are typically processed within 10–14 business days after arrival, with refunds issued 3-5 business days after processing.

Return policies for similar stores

Store Return window
Adore Me return policy 30 days
Agent Provocateur return policy 28 days
Andie return policy 14 days
Aspiga return policy 14 days
Bombas return policy 30 days
Boux Avenue Limited return policy 28 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.