OddBalls allows returns within 30 days of purchase by mail. You must pay for return postage yourself, and items must be in original packaging. Refunds are issued to your original payment method within 14 working days of receipt.
How returns work
You can return items by mail to the OddBalls Returns address. Include a note in your parcel with your order number and refund request confirmation. The retailer does not offer in-store returns for online orders.
Exclusions and restrictions
Underwear in opened paper packaging cannot be returned due to hygiene reasons. If your purchase qualified for a free gift promotion and your return causes the order value to fall below the promotion threshold, you must return the free gift or accept a deduction from your refund. The retailer does not offer exchanges; all approved returns result in refunds only.
Refunds
Approved refunds are credited to the original payment method you used for purchase. Refunds are processed within 14 working days after the retailer receives your return.
Frequently asked questions
Do I have to pay to ship my return?
Yes. You are responsible for paying return postage when you mail items back to OddBalls. The retailer does not cover return shipping costs.
How long do I have to return something?
You have 30 days from purchase to return eligible items. Items must be returned in original packaging.
Do I need my receipt to return an item?
You do not need to provide a receipt. Instead, include a note in your return parcel with your order number and refund request confirmation so the retailer can process your return.
What if my item arrived damaged or defective?
Contact OddBalls customer service as soon as possible after delivery. Provide your order number and photos of the damage or defect. The retailer does not detail how damaged or defective items are handled, so clarification from customer service is needed.
Can I exchange an item for a different size or color?
No. OddBalls does not offer exchanges. All approved returns are refunded only. If you need a different size or color, you would need to make a new purchase.
What if I received a free gift with my order and I return items?
If your return causes your order value to fall below the threshold for the free gift promotion, you must either return the gift item or accept a deduction equal to its value from your refund.
When will I see my refund?
Refunds are processed within 14 working days after OddBalls receives your return. The money is credited back to the original payment method you used when you placed your order.