Mizuno USA allows most items to be returned within 30 days of purchase for a refund to your original payment method. You must return items in original packaging and pay for return shipping. Exchanges for manufacturing defects have an extended window of 60 days.
How returns work
You can return items by mail or in person at a Mizuno Experience Center. For mail returns, you must request an RMA (return merchandise authorization) online or by calling (800) 966-1211, then ship your items within two weeks of receiving the RMA using a trackable and insured shipping method. For in-store returns at an Experience Center, bring your original receipt.
Exclusions and restrictions
Custom golf clubs and custom baseball or softball gloves are excluded from returns. Manufacturing defects at Experience Center locations qualify for return or exchange within 60 days; after that period, contact the warranty department at (800) 966-1211. For purchases made at Mizuno Events, you must provide proof of purchase.
Refunds
Refunds are issued to your original payment method within up to 7 business days of Mizuno receiving your return. If your original credit card was lost or stolen, Mizuno will issue store credit as a gift card or offer a product exchange instead.
Frequently asked questions
How long do I have to return my purchase?
You have 30 days from purchase to return most items for a refund. If you are exchanging an item due to a manufacturing defect at an Experience Center, you have 60 days.
Do I have to pay for return shipping?
Yes, you pay for return shipping. You must use a trackable and insured shipping method when mailing your return.
Can I return items I bought online at a Mizuno store?
Yes, you can return online purchases in person at a Mizuno Experience Center if you have your original receipt.
Do I need a receipt to return an item?
A receipt is required for returns at Mizuno Experience Centers. If you purchased at a Mizuno Event, you must provide proof of purchase; the retailer does not state other exceptions to the receipt requirement.
What happens if my credit card was lost or stolen?
If your original credit card was lost or stolen, Mizuno will not refund to that card. Instead, you will receive store credit as a gift card or have the option to exchange for a product.
Can I return custom golf clubs or custom gloves?
No, custom golf clubs and custom baseball or softball gloves are excluded from returns. These custom ordered items cannot be returned or exchanged.
What do I do if my item is defective after 60 days?
If a manufacturing defect is discovered after 60 days, contact Mizuno's warranty department at (800) 966-1211. Standard returns must occur within 30 days.