Michaels allows returns within 60 days of purchase at any store location or by mail. Items must be in original packaging, and a receipt is required in most cases.
How returns work
You can return items in store at any Michaels location or by mail. For online orders, log into your michaels.com account, go to Order History, select the order, click the Return button, check the items you wish to return, provide a return reason and condition, and submit. You will receive next steps and refund timing upon submission. Items purchased on Marketplace may be returned via a UPS prepaid label.
Exclusions and restrictions
Michaels does not accept returns on certain items, including unopened trading cards, gift cards and prepaid cards, online-only costumes and accessory kits (which must be returned 7 days before the holiday), and sample products without a receipt. Cricut products are returnable only if unopened with a receipt. Glowforge machines and filters have a 14-day window and require a receipt and unopened sealed box. Custom framing orders may be reworked within 14 days of pickup. Classes are refundable up to their start date. Parties may be cancelled with refund up to 7 days before the event date, but no refunds are issued within 7 days of the party. Items defective under manufacturer warranty must be returned to the manufacturer.
Refunds
Refunds are issued to your original payment method with some exceptions. Debit card purchases receive cash refunds. Gift card or gift receipt purchases are refunded as a Store Return Card. PayPal purchases are refunded in cash up to $500; amounts over $500 require you to contact customer care. Checks are refunded as a Return Card if within 10 days of purchase, or by standard refund after a 10-day waiting period. Affirm virtual card payments are refunded to a contactless payment method, virtual card, or alternative debit or credit card.
Frequently asked questions
Can I return an online order to a Michaels store?
Yes. You can return online orders to any Michaels store location in addition to returning by mail.
How long do I have to return items?
You have 60 days from purchase to return most items. Some categories have shorter windows: Glowforge machines and filters allow 14 days, custom framing allows 14 days, and parties must be cancelled 7 days before the event date.
Do I need a receipt to return items?
A receipt is required in most cases. Sample products cannot be returned without a receipt. Cricut products require a receipt and must be unopened. Glowforge machines and filters also require a receipt.
What condition must items be in to return them?
Items must be in original packaging. Opened trading cards are considered damaged and are not returnable. Cricut products must be unopened. Glowforge machines and filters must be in a sealed, unopened box.
How long does it take to get my refund?
Michaels states that you will receive refund timing upon submission of your return request, but does not publish specific processing timeframes in its stated policy.
Can I exchange an item instead of returning it?
Exchanges are not offered for standard items. You must return the item and place a new order. Exceptions exist for Cricut products and custom framing orders, which may be exchanged or reworked within their respective return windows.
What happens if I return a gift?
If a gift was purchased with a gift card or gift receipt, your refund will be issued as a Store Return Card.