Jerry's Artarama allows returns within 30 days of purchase when items are in resalable condition with original packaging. You must provide your original order number and ship the items to their returns address in Henderson, North Carolina.
How returns work
You can return items by mail to the Henderson, North Carolina returns address. Include your original order number with the shipment. Items must be in resalable condition and include original packaging, instructions, and all parts.
Exclusions and restrictions
Mats, custom cut frames, and flat files are not returnable for refund. Books and DVDs cannot be returned for refund but may be exchanged for an identical product within 30 days. The retailer does not publish other exclusions or restrictions.
Refunds
When your return is approved, Jerry's Artarama processes a refund. If items are damaged or defective, the company provides free return shipping. Contacting customer service by email or phone and providing photos of damage or defects may speed the resolution process. The retailer does not state a specific timeframe for refund processing.
Frequently asked questions
Do I need a receipt to return items to Jerry's Artarama?
A physical receipt is not required. However, you must provide your original order number with items you are returning. If you no longer have the order number, you should contact customer service.
What is the return window at Jerry's Artarama?
You have 30 days from purchase to return most items. Books and DVDs also have a 30 day window, but these items can only be exchanged for an identical product, not refunded.
Can I return mats or custom cut frames?
No. Mats, custom cut frames, and flat files are not returnable for refund per Jerry's Artarama policy.
How do I return books or DVDs?
Books and DVDs cannot be refunded. You may exchange them for an identical product within 30 days of purchase. Contact customer service to arrange the exchange.
What condition must items be in to return them?
Items must be in resalable condition with original packaging, instructions, and all parts included. Opened or used items that do not meet this standard may not be accepted for return.
Do I have to pay for return shipping?
The retailer does not state whether standard returns include free return shipping. However, if items are damaged or defective, Jerry's Artarama provides free return shipping.
How do I return damaged or defective items?
Contact Jerry's Artarama customer service by email or phone and describe the damage or defect. Photos of the damage or defect are recommended to speed resolution. The company will provide free return shipping and issue a refund once the return is approved.