Shop Hobbylobby

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
up to 14 days
Restocking fee
20%

Shop Hobby Lobby allows returns within 90 days of purchase. You can return items in store for purchases under $250 or by mail to their Oklahoma City address. A 20% restocking fee applies to most returns.

How returns work

You may return items in store within 90 days if the purchase is under $250. For mail returns, you can send your item to the Hobby Lobby address in Oklahoma City with a completed return form. For damaged or defective items, you should call 1-800-888-0321 or email before returning. Exchanges are processed as new orders and can be completed in store or online within 90 days.

Exclusions and restrictions

Open and used merchandise cannot be returned. Prohibited items are also non returnable. Seasonal items purchased in bulk are subject to the standard 90 day return window and may incur the 20% restocking fee. The retailer does not publish a detailed list of prohibited items.

Refunds

Refunds are issued to your original payment method within up to 14 days of processing. If you paid by credit card, the refund goes back to that card. If you paid by gift card, the refund is issued as a new gift card. You are responsible for return shipping costs.

Frequently asked questions

How long do I have to return something to Shop Hobby Lobby?

You have 90 days from purchase to return items. This window applies to both in store returns and mail returns.

Do I need a receipt to return something?

Yes, a receipt is required to process your return.

Can I return items I bought online in a Shop Hobby Lobby store?

Yes, you can return online purchases in store if the item is under $250 and within 90 days of purchase.

Is there a restocking fee?

Yes, Shop Hobby Lobby charges a 20% restocking fee on most returns, including seasonal items purchased in bulk.

Who pays for return shipping?

You are responsible for paying return shipping costs when you mail an item back.

How long does it take to get my refund?

Refunds are processed within up to 14 days. The refund is issued to your original payment method, whether that was a credit card or gift card.

Can I return an opened or used item?

No, open and used merchandise cannot be returned. Items must be in their original condition.

How you can return an item

  • In store , for items under $250 within 90 days
  • By mail , send to Oklahoma City address with return form

Step by step

  1. Call 1-800-888-0321 or email for damaged/defective items before returning.
  2. Complete the return form.
  3. Ship item with return form to Hobby Lobby address.

Categories with their own return window

Category Window Note
Seasonal items (bulk purchase) 90 days 20% restocking fee may apply

What you cannot return

  • Open and/or used merchandise , condition requirement
  • Prohibited items , policy restriction

How your refund comes back

You paid with Refund comes back as
credit card issued to original card
gift card issued as gift card

Exchanges

All exchange orders processed separately as new order. Can exchange at store within 90 days or online.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you can return your item within 90 days
Exchange window days Items sold and shipped by HobbyLobby.com that total less than $250.00 can be returned or exchanged to any Hobby Lobby store within 90-days of purchase
Free return shipping You are responsible for the cost of shipping the order back to Hobby Lobby
Return shipping fee You are responsible for the cost of shipping the order back to Hobby Lobby
Restocking fee pct Seasonal items from a bulk purchase (including Christmas, New Year's, Valentine's Day, St. Patrick's Day, Spring, Easter, Graduation, Summer, July 4th, Back-to-School, Fall/Thanksgiving) may incur a 20% restocking fee
Receipt required The invoice must accompany the item(s) being returned
Original packaging required Do not discard damaged merchandise or the box it was shipped in
Refund method Your refund will be issued to the credit card used at the time of purchase. If purchased with a gift card, your refund will be issued in the form of a gift card
Refund processing days Please allow up to two weeks for your return to be processed and refund issued
In store return for online Individual items from the online order can be returned at the store

Return policies for similar stores

Store Return window
Michaels Stores return policy 60 days
AccuQuilt return policy 30 days
Inkbox tattoos return policy 14 days
Jerry's Artarama return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.