McGee & Co. allows returns within 30 days of purchase to the original payment method. You will pay return shipping costs, and a 15% restocking fee applies to most items. Certain categories like vintage items, custom upholstery, and made-to-order pieces are final sale and cannot be returned.
How returns work
You can return items by mail or by carrier pickup. To start, initiate a return request through McGee & Co.'s online form or email [email protected]. If you arrange your own return shipping, you will need a return authorization (RMA) number. For furniture, artwork, and mirrors valued at $500 or more, the vendor coordinates pickup on your behalf. Pack the item in its original condition and include the RMA form with your shipment.
Exclusions and restrictions
McGee & Co. does not accept returns on vintage items, custom upholstery, made-to-order pieces, swatches, or customized lighting, all marked as final sale. Items priced ending in $0.99 are also final sale. Rugs and lighting must be unused, uninstalled, and in original packaging to be eligible for return. Furniture and artwork returns require a minimum value of $500 per item.
Refunds
Refunds are issued to your original payment method. Processing takes 3 to 5 business days for most items. Furniture returns processed after pickup may take 5 to 7 business days. Return shipping fees are non-refundable unless your item arrived damaged, defective, or incorrect. A 15% restocking fee is deducted from your refund for most eligible items.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to request a return. This window applies to most products, including furniture, artwork, rugs, and lighting.
Do I have to pay for return shipping?
Yes. You pay for return shipping costs if you arrange your own shipment. For furniture, art, and mirrors valued at $500 or more, the vendor coordinates pickup, though you should verify any associated costs.
Will I be charged a restocking fee?
A 15% restocking fee applies to most returnable items. This fee is deducted from your refund amount.
Can I return vintage items or custom upholstery?
No. Vintage items, custom upholstery, made-to-order pieces, swatches, and customized lighting are final sale and cannot be returned. Items priced ending in $0.99 are also final sale.
What condition must rugs and lighting be in to return them?
Rugs and lighting must be unused, uninstalled, and in their original packaging. If these conditions are not met, the return may not be accepted.
When will I receive my refund?
Refunds are processed to your original payment method. Most items receive refunds within 3 to 5 business days. Furniture returns processed after pickup may take 5 to 7 business days.
What if my item arrived damaged or defective?
Report damage or defects to the delivery agent on the proof of delivery form, then contact [email protected] within 48 hours with your order number and photos. Return shipping fees are waived for damaged, defective, or incorrect items.