Margovil allows returns within 7 days of receipt if items are unused and in original packaging. You must contact customer service to initiate a return, and shipping costs depend on the reason for return.
How returns work
Returns are processed by mail using the Postal service only. You must contact Margovil customer service within 7 days of receipt with your order number, a description of the issue, and photos. After customer service approves your return, they will provide you with a return address. You then mail the item via Postal service and provide Margovil with your return tracking number.
Exclusions and restrictions
Margovil does not accept returns on used items or items that are worn, damaged, washed, or altered in any way. The retailer does not publish a list of other non-returnable product categories.
Refunds
Refunds are issued directly to your original payment method. If you paid by credit card, the refund goes back to that card. If you paid by PayPal, the refund goes to your PayPal account. Margovil covers return shipping costs only if the item arrived damaged, defective, or mis-shipped; otherwise, you pay for return shipping when returning for personal reasons.
Frequently asked questions
How long do I have to return something?
You have 7 days from the date you receive your order to contact customer service and initiate a return. Your item must be unused and in its original packaging.
Do I have to pay for return shipping?
It depends on why you are returning the item. If the item arrived damaged, defective, or was mis-shipped, Margovil pays for return shipping. If you are returning it for personal reasons, you are responsible for the return shipping cost.
Which shipping carrier should I use to return my order?
You must use the Postal service only. Do not use FedEx or DHL, as these carriers are not accepted for returns.
Can I exchange an item instead of returning it?
Yes, you can exchange an item for a different size, color, or for personal reasons within 7 days of receipt. However, you are responsible for paying both the outgoing and incoming delivery shipping costs for exchanges.
How will I receive my refund?
Your refund will be issued directly to your original payment method. If you paid by credit card, it will be refunded to that card. If you paid by PayPal, it will be refunded to your PayPal account.
What items cannot be returned?
Items that have been used, worn, damaged, washed, or altered in any way cannot be returned. Additionally, items that are not in original packaging are not eligible for return.
What information do I need to provide when contacting customer service?
You need to provide your order number, a description of the issue with the item, and photos. This information must be submitted within 7 days of receiving your order.