Linen Chest allows you to return most items within 30 days of delivery. Returns must be in original packaging with your receipt or order documentation, and you can return items in store or by mail depending on where you purchased.
How returns work
You can return online purchases in store for free, or by mail using UPS (for U.S. customers) or insured mail (for Canadian customers). To start a return, contact the Customer Care Team to obtain your return authorization. Pack the item in its original packaging, include a copy of your order documentation, and drop off at a UPS Store if you are in the U.S. In-store purchases must be returned at a store location.
Exclusions and restrictions
Mattresses are excluded from the standard return policy and are instead covered under a separate 100-Day Comfort Guarantee. Demo products, custom Hunter Douglas window coverings, and Sunpan furniture are also non-returnable final sale items. The retailer does not publish other general exclusions beyond these categories.
Refunds
Refunds are issued to the same payment method you used for your purchase. If you do not have your receipt or order documentation, you will receive a credit note instead of a refund. If you return an item due to a manufacturer defect or Linen Chest error, shipping fees will be reimbursed.
Frequently asked questions
How long do I have to return something?
You have 30 days from delivery to return most items. Mattresses are an exception and are covered under a 100-Day Comfort Guarantee instead.
Do I have to pay for return shipping?
Return shipping costs depend on your location and the cause. U.S. customers pay $12.95 CAD for mail returns unless there is a manufacturer defect or Linen Chest error. Canadian customers pay for mail returns unless there is a manufacturer defect. In-store returns for online purchases are always free.
Can I return something without a receipt?
You must have your receipt or the order documentation that came with your purchase. If you do not have it, you will receive a credit note instead of a refund. The original purchaser must be the one returning the item.
Can I return an online purchase in a store?
Yes. Online purchases can be returned free of charge at any Linen Chest store. In-store purchases, however, must be returned at a store location.
Can I exchange an item instead of returning it?
Yes. You can exchange items within 30 days of delivery as long as they are unused, in original packaging, and you have all documentation. Contact the Customer Care Team if you have questions about your exchange.
What items cannot be returned?
Demo products, custom Hunter Douglas window coverings, and Sunpan furniture are non-returnable final sale items. Mattresses are not returnable but are covered under the 100-Day Comfort Guarantee instead.
How long does it take to get my refund?
The retailer does not publish a specific timeframe for refund processing. Refunds are issued to your original payment method.