Leonisa allows returns within 30 days of purchase, with refunds issued to your original payment method. Items must be returned in original packaging, and most returns are handled by mail through the retailer's Return Center.
How returns work
To return an item, click START PROCESS and follow the instructions in the Return Center. Returns are processed by mail. You must use original packaging for your return.
Exclusions and restrictions
Panties cannot be returned for hygiene reasons, except when there is a manufacturing defect. Final Sale products cannot be returned or exchanged under any circumstance.
Refunds
Refunds are issued to your original payment method within 7 business days of the retailer receiving your return. If you paid by PayPal, the credit goes back to your PayPal account. Return shipping fees from countries outside the US and Canada are nonrefundable and are the customer's responsibility.
Frequently asked questions
How long do I have to return my order?
You have 30 days from purchase to return your order. Items must be returned in original packaging.
Do I have to pay for return shipping?
Return shipping is free for customers in the US and Canada. Customers in other countries must pay for return shipping themselves, and that fee is nonrefundable.
When will I get my refund?
Refunds are processed within 7 business days after the retailer receives your return. The money goes back to your original payment method.
Can I return panties?
Panties cannot be returned for hygiene reasons. The only exception is if the panties have a manufacturing defect, in which case they may be returned or exchanged.
What about Final Sale items?
Final Sale products cannot be returned or exchanged. Check the product description before purchase to see if an item is marked Final Sale.
What if I paid by PayPal?
If you paid by PayPal, your refund will be credited back to your PayPal account within 7 business days of the retailer receiving your return.
Can I exchange items instead of returning them?
Yes, you can exchange items within 30 days of purchase, except for Final Sale products. Exchanges follow the same return process through the Return Center.