La Vie en Rose allows returns within 30 days of purchase, either by mail for online orders or in person at any store location. Return shipping costs $12.00 plus tax and is deducted from your refund when you return by mail.
How returns work
You can return items by mail or in store. For mail returns on online purchases, complete the return form provided in your parcel, place the merchandise in original or secure packaging with the form inside, affix the prepaid return label to the outside, and drop off at a post office. For in-store returns, you can bring items purchased online or in store to any La Vie en Rose location, regardless of where you originally shopped.
Exclusions and restrictions
Certain items cannot be returned: Roses of Hope Foundation items, panties, shapewear, swimwear bottoms, and body products are all final sale. Lost or stolen gift cards cannot be refunded or replaced. Promotional and sale merchandise has a shorter return window of 15 days instead of 30.
Refunds
Refunds are processed within 24 to 72 hours and returned to your original payment method when possible. If you paid by PayPal and return online orders in store, or if you paid by credit card and the original card is not present, the refund will be issued as a La Vie en Rose gift card instead.
Frequently asked questions
Can I return an online order to a physical store?
Yes. You can return online purchases to any La Vie en Rose store location. This applies to all items eligible for return.
Do I have to pay for return shipping?
If you return by mail, the retailer deducts $12.00 plus tax from your refund for return shipping. In-store returns do not have a shipping fee.
What if I don't have my receipt?
For in-store purchases without a receipt, you can exchange the item for equal sale price value or receive a gift card. For online purchases without a receipt, La Vie en Rose cannot process a return.
How long do I have to return promotional or sale items?
Sale and promotional merchandise must be returned within 15 days of purchase, which is shorter than the standard 30 day return window for regular priced items.
Can I return panties, shapewear, or swimwear bottoms?
No. These items cannot be returned for hygienic reasons and are considered final sale.
What happens if my item arrives damaged?
Damaged or defective items must be returned by mail only. Contact customer service and return shipping and handling charges will be refunded.
How long does it take to receive my refund?
Refunds are processed within 24 to 72 hours after the retailer receives your return. The time for the refund to appear in your account depends on your bank or payment provider.