Lakeshore Learning allows returns within 365 days of purchase. You can return items by mail or in person at a store. Refunds go back to your original payment method or as store credit, depending on your situation.
How returns work
You have two return routes. You may return items by mail by contacting customer service to coordinate delivery and receive a shipping quote, then enclosing a packing list with your shipment. Alternatively, you may bring items to a local Lakeshore Learning store in person. For oversized items or large quantities, you should coordinate with customer service before bringing them in.
Exclusions and restrictions
Gift cards and final sale, outlet, or clearance items cannot be returned. For CDs, DVDs, and software that have been opened, you may exchange them for identical merchandise only if it is available in stock. The retailer does not publish a comprehensive list of other excluded categories.
Refunds
If you have your receipt, refunds are issued in the same form as your original payment. Credit card refunds appear as a credit confirmation and typically show up within 1 to 2 billing cycles. If you do not have your receipt, you will receive store credit at the lowest price from the past 90 days or at the current price minus 20 percent, whichever is lower. You will need to provide a government-issued photo ID to process a return without a receipt.
Frequently asked questions
How long do I have to return something to Lakeshore Learning?
You have 365 days from purchase to return most items. Exchanges are also accepted within 365 days.
Do I have to pay for return shipping?
Return shipping fees vary. You should contact customer service to receive a quote for your specific return before sending items back by mail.
Can I return an online order in a Lakeshore Learning store?
Yes, you can return online orders at your local Lakeshore Learning store. For very large quantities or oversized items, contact customer service first to coordinate.
What happens if I don't have my receipt?
You will need to provide a government-issued photo ID. You can exchange returned items for in-stock merchandise, or you will receive store credit at the lowest price from the past 90 days or at the current price minus 20 percent, whichever is lower.
What items cannot be returned?
Gift cards and final sale, outlet, or clearance items are not returnable. For opened CDs, DVDs, and software, you may exchange them only for identical merchandise if it is available.
What if my item arrives damaged or defective?
Contact customer service immediately. The retailer will send you a replacement and pick up the damaged item at no charge to you.
How long does it take to get my refund after I return something?
The policy does not specify a timeline for refund processing. For credit card refunds, the charge confirmation typically appears within 1 to 2 billing cycles.