Hurom allows returns within 30 days of purchase, with a 20 percent restocking fee applied to most items. Items must be returned in original packaging, and you will need a Return Authorization number before shipping.
How returns work
To return an item, contact Hurom's Customer Care Team with your original order number. You will receive a Return Authorization number and a pre-paid return label for shipments within the contiguous 48 states. Pack the item in its original packaging with all accessories and documents included, affix the return label over the original label, write your RA number on the package, and ship it for inspection and approval.
Exclusions and restrictions
Accessories and parts are non-returnable and marked as final sale. Unopened, sealed gifts qualify for an extended 90-day return window. Commercial juicers are subject to the standard 20 percent restocking fee. Damaged returns or items with missing components may incur restocking fees up to 30 percent, and you may be charged for shipping costs caused by improper packaging.
Refunds
Upon approval of your return, a credit is applied immediately to your original payment method. The timeline for the credit to appear in your account depends on your payment provider, which you should contact for posting details.
Frequently asked questions
Do I have to pay to ship my return?
Hurom provides a pre-paid return label at no cost if you are in the contiguous 48 states and have a Return Authorization number. If you are outside the contiguous 48 states or do not have an RA number, you will pay the return shipping fee yourself.
How long do I have to return something?
You have 30 days from purchase to return most items. If you received an unopened, sealed gift, you have 90 days to return it as long as it remains undamaged and in original packaging.
What if I don't have my receipt?
You do not need your receipt to start a return. You will need to provide your original order number when you contact Hurom's Customer Care Team to request a Return Authorization number.
Can I return accessories?
No. Accessories and parts are non-returnable and classified as final sale per Hurom's policy.
What is the restocking fee?
Hurom applies a 20 percent restocking fee to returned items. If your return is damaged or missing components, the restocking fee may be up to 30 percent. Commercial juicers are also subject to the 20 percent restocking fee.
Can I exchange a defective unit instead of returning it?
Yes. Hurom offers exchanges for defective units. Contact the Customer Care Team to process an exchange.
What packaging do I need to use?
You must pack the item in its original packaging and include all accessories and documents. The item must arrive undamaged and in its original condition for the return to be approved.