Hurley allows returns within 30 days of purchase by mail or carrier drop-off. Items must be unworn, untagged, and in original packaging to qualify.
How returns work
You can return items by mail with a pre-paid label or by using a QR code at a carrier drop-off location. Start your return online, choose your return method, and find your nearest drop-off point. Include the packing slip with your package and attach the pre-paid label.
Exclusions and restrictions
Hurley does not accept returns on worn or used items, items without tags, Final Sale merchandise, or free gifts and promotional items. Wetsuits must be returned by mail and cannot be returned in stores.
Refunds
Refunds are issued to your original payment method and typically process within 7 to 14 days after Hurley receives your return.
Frequently asked questions
What is Hurley's return window?
You have 30 days from purchase to return items to Hurley.
Is return shipping free?
Return shipping is free if you use a pre-paid label or QR code provided by Hurley. There is a $5.00 per item charge if you choose to pay for shipping yourself.
Do I need a receipt to return items?
Hurley's receipt requirement is conditional. The retailer does not publicly specify the exact conditions under which a receipt is needed.
Can I return online purchases in a Hurley store?
No. Items purchased online cannot be returned in physical stores. You must return online orders by mail or carrier drop-off.
What condition must items be in to qualify for return?
Items must be unworn, untagged, and in original packaging. Worn items, used items, and items without tags cannot be returned.
Does Hurley offer exchanges?
No. Hurley does not offer exchanges. If you need a different size or style, you must return the original item and place a new order.
What should I do if I receive a damaged or defective item?
Email [email protected] to report the issue. Return shipping may be covered for damaged or defective items.