Holabird Sports

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
2 business days
Restocking fee
Not specified

Holabird Sports allows returns within 90 days of purchase. You must obtain a Return Authorization number from customer service before sending items back, and items must meet condition requirements that vary by product category.

How returns work

You can return items by mail or carrier drop off using a carrier of your choice. Start by contacting Holabird Sports customer service by email or phone to get a Return Authorization number. Package your item properly, write the RA number on the outside of the package and all enclosed paperwork, include a brief note stating your reason for return or exchange, and ship using either a prepaid label (if eligible) or your preferred carrier.

Exclusions and restrictions

Different product categories have strict condition requirements. Shoes must be tried indoors only on carpet or soft surfaces with no visible wear, dirt, sock fuzz, or scuffing. Racquets must be brand new with plastic still on the grip, and strung racquets have a $9 stringer fee deduction. Apparel must be unwashed and unworn with all original tags attached. Electronics must be returned exactly as received and never turned on or tested. Strings, grips, and other packaged accessories must be unopened. Nutrition items are accepted only if unopened.

Refunds

Refunds are issued to your original form of payment (such as the same credit card you used to purchase) within 2 business days of Holabird Sports receiving your return. Return shipping costs are your responsibility unless the item is damaged, defective, or the result of a warehouse error, in which case Holabird covers return shipping.

Frequently asked questions

Do I need a receipt to return items?

You do not need an original receipt. Instead, you must obtain a Return Authorization number by contacting Holabird Sports customer service by email or phone. The RA number serves as your return reference.

How long do I have to return something?

You have 90 days from purchase to return or exchange items. This window applies to all product categories at Holabird Sports.

Who pays for return shipping?

You pay for return shipping costs. However, if the item is damaged, defective, or the return results from a warehouse error, Holabird Sports covers the return shipping cost. Contact customer service to discuss your specific situation.

Can I return shoes if I've worn them?

Shoes must be tried indoors only on carpet or soft surfaces and show no signs of wear, dirt, sock fuzz, or scuffing. If shoes have been worn in any way that shows visible wear, they do not meet the return condition requirement.

Can I return an opened nutrition item?

No. Nutrition items are accepted for return only if they remain unopened. Once opened, nutrition products cannot be returned.

What if I want to return an electronics item I tested?

Electronics must be returned exactly as received and must never have been turned on or tested. If you have powered on or tested the electronics, they do not meet the return requirements.

How quickly will I get my refund?

Once Holabird Sports receives your return, refunds are processed within 2 business days and issued back to your original form of payment.

How you can return an item

  • By mail , Using carrier of customer's choice or prepaid return label if eligible
  • Carrier drop off , Customer can use carrier of choice to send returns back

Step by step

  1. Contact customer service by email or phone to obtain Return Authorization number.
  2. Ensure item is unused and in 100% brand new condition.
  3. Package item properly according to category-specific instructions.
  4. Write RA number on outside of package and all enclosed paperwork.
  5. Include brief note stating reason for return or exchange.
  6. Ship return using prepaid label or carrier of your choice.

Categories with their own return window

Category Window Note
Shoes 90 days Must be tried indoors only on carpet/soft surface with no signs of wear, dirt, sock fuzz, or scuffing
Racquets 90 days Must be 100% brand new condition including plastic on grip. Strung racquets incur $9 stringer fee deduction.
Apparel 90 days Must be unwashed, unworn with all original tags attached
Electronics 90 days Must be returned exactly as received and not turned on or tested
Accessories 90 days Packages like strings and grips must be returned unopened
Nutrition 90 days Only unopened items accepted for return

How your refund comes back

You paid with Refund comes back as
Credit card Refund to same credit card

Returning without a receipt

Return Authorization number required instead; can be obtained by contacting customer service

Damaged or defective items

Return shipping costs covered by Holabird for damaged, defective items, or warehouse errors. Contact customer service to discuss.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days All returns must be made within 90 days of the original order date and may be exchanged or refunded.
Exchange window days All returns must be made within 90 days of the original order date and may be exchanged or refunded.
Free return shipping You are eligible for a free return label if your product displays "Shop Confidently with FREE RETURNS" on our website.
Return shipping fee Return Shipping Costs are your responsibility unless the item is damaged, defective, or a warehouse error was made.
Receipt required Returns must contain a Return Authorization (RA) number and a brief note.
Original packaging required All returns must be unused, in the original packaging, and include all documentation, promotional items, and accessories.
Refund method Refunds will be made in the original form of payment. (If you paid with a credit card, the refund will be made to the same credit card.)
Refund processing days Please allow 2 business days for us to process your return.

Return policies for similar stores

Store Return window
Academy Sports + Outdoors return policy 60 days
Athleta return policy 30 days
Callawaygolf return policy 30 days
Columbia Sportswear return policy 60 days
Nike return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.