Happy Mammoth offers a 60-day money-back guarantee on purchases. You may return unopened products within 60 days by contacting customer service for pre-approval, then mailing the items back in original packaging.
How returns work
To return a product, you must contact Happy Mammoth customer service with your order number and photos of the unopened items. The customer service team will review your request and provide pre-approval. Once approved, you will receive return instructions and may mail the products back in their original packaging.
Exclusions and restrictions
Happy Mammoth does not accept returns on opened or used products, products chosen based on taste alone, items ordered due to allergy concerns, products from incorrect orders, or products ordered in excess (unless you contact customer service within 48 hours to cancel before shipment). The retailer does not accept liability for loss or damage caused by third-party carriers.
Refunds
Approved refunds are credited to your original payment method. The retailer issues discretionary refunds for products that do not arrive or that are damaged upon delivery.
Frequently asked questions
How long do I have to return something?
You have 60 days from purchase to return items. This applies to standard products, courses, and other categories covered by the money-back guarantee.
Do I need to keep the original packaging?
Yes. Products must be returned in their original packaging to qualify for a refund.
Can I return a product I ordered by mistake?
Happy Mammoth will not accept a return for an item you ordered in error if it has already shipped. You must contact customer service within 48 hours of ordering to cancel before shipment.
What if I return something because of an allergy?
Happy Mammoth does not accept returns for products ordered due to allergy concerns. The retailer considers it your responsibility to review ingredients before ordering.
How do I request a return for a course?
The Next Chapter Course has a 60-day money-back guarantee, but it requires active engagement with the course content. Contact customer service with your order number to request approval, then follow their return instructions.
What if my product arrives damaged?
Happy Mammoth will issue a discretionary refund if a product does not arrive or is damaged upon delivery. The retailer is not liable for loss or damage caused by third-party carriers.
Can I return a bundle or multi-month purchase?
The money-back guarantee on product bundles or multi-month purchases applies only to the first month. Single jar or single-month purchases are covered under the full 60-day guarantee.