Hamilton Beach allows returns within 60 days of purchase. The return process and refund eligibility depend on whether the item is defective or being returned for a change of mind.
How returns work
To start a return, contact Hamilton Beach by email or phone at 1-877-474-1122. For change of mind returns, you must obtain return authorization before sending the product back. All returns are made by mail. Hamilton Beach provides a postage-paid return label for defective items, but customers pay return shipping for change of mind returns. The product must be returned in original unused condition.
Exclusions and restrictions
The retailer does not publish a list of excluded product categories or conditions that prevent returns. However, items returned after 60 days may be covered under the product warranty instead of the standard return policy. You should check the Use & Care booklet included with your product for warranty details.
Refunds
Defective items returned within 60 days receive either a replacement product or a refund upon verification. The retailer does not state the time frame for processing refunds or the method by which refund money is returned to you.
Frequently asked questions
How long do I have to return a Hamilton Beach product?
You have 60 days from purchase to return an item. If your product is defective after 60 days, it may be covered under the product warranty instead. Check your Use & Care booklet for warranty coverage details.
Do I have to pay for return shipping?
It depends on your reason for return. If you are returning a defective item, Hamilton Beach provides a postage-paid return label at no cost to you. If you are returning the item for a change of mind, you pay return shipping yourself.
What condition does my product need to be in to return it?
Your product must be returned in original unused condition. The retailer does not specify whether original packaging is always required.
Do I need a receipt to return my product?
The retailer does not state whether a receipt is required for returns.
Will I get a refund or a replacement for a defective item?
For defective items returned within 60 days, Hamilton Beach offers either a replacement product or a refund after verifying the defect. The choice between replacement and refund is not specified in the published policy.
How do I return a defective product?
Contact Hamilton Beach at 1-877-474-1122 or by email. Explain that the item is defective. Hamilton Beach will send you a postage-paid return label. Send the product back in original unused condition using that label, and you will receive a replacement or refund once the defect is verified.
What happens if I want to return something just because I changed my mind?
Contact Hamilton Beach at 1-877-474-1122 or by email to request return authorization. You must obtain authorization before sending the item back. You will pay for return shipping yourself. The product must be in original unused condition.