Golfballs.com allows you to return most items within 30 days of purchase. You must contact the retailer to initiate your return, and most non-defective returns require you to pay for return shipping.
How returns work
To return an item, you must contact Golfballs.com first. After initiating your return, you will ship the item back to the retailer's address. For wrong size items like shoes and gloves, you may request an exchange for the correct size if available, though you will be responsible for return shipping costs.
Exclusions and restrictions
Used clubs cannot be returned at all. Personalized golf balls may be returned for partial credit only due to their custom nature. Used golf balls, bags, and shoes cannot be returned unless they are defective or covered by the manufacturer's warranty.
Refunds
The retailer does not publish specific information about refund timing or how refunds are issued. Defective items receive a full refund including return shipping costs. For incorrect items delivered by the retailer, Golfballs.com will pick up and replace the items at company expense.
Frequently asked questions
What is the return window at Golfballs.com?
You have 30 days to return most items from Golfballs.com. Personalized golf balls and wrong size items are also returnable within the same 30-day window, though with specific conditions applied to each.
Do I have to pay for return shipping?
Yes, for most returns you are responsible for return shipping costs. However, if your item is defective, Golfballs.com will cover the cost of return shipping as part of the full refund.
Can I return used golf balls?
Used golf balls cannot be returned in used condition unless they are defective or covered by your manufacturer's warranty. If either condition applies, you may be eligible to return them.
What about personalized golf balls?
Personalized golf balls may be returned within 30 days, but only for partial credit due to their custom nature. You will be responsible for return shipping costs.
Can I exchange shoes for the wrong size?
Yes, wrong size items like shoes and gloves may be exchanged for the correct size if the correct size is available. You will need to pay for return shipping to send back the incorrect size.
What if I received the wrong item?
If Golfballs.com delivers an incorrect item, the company will pick it up and send you the correct replacement at its own expense.
Can I return used clubs?
No, used clubs may not be returned under any circumstances, even if defective.