Frederick's of Hollywood allows returns within 30 days of purchase when items are in original packaging and unused. Returns must be initiated through the retailer's return portal and sent by mail. The refund amount depends on your chosen refund method.
How returns work
You register your return using Frederick's of Hollywood return portal, where you will receive a prepaid return shipping label and packing slip. Pack your items with the packing slip and ship them back using the provided label. During registration, you select your refund method: original payment method, gift card, or Klarna (if applicable).
Exclusions and restrictions
Items purchased from department stores, resellers, or non-official websites cannot be returned. Frederick's of Hollywood does not accept merchandise that shows signs of wear or direct skin contact for hygiene reasons. Final sale items are not returnable and cannot be exchanged or credited.
Refunds
Refunds are processed to your original payment method, gift card, or Klarna account within 5 to 7 business days after the return is received. If you choose a refund to your original payment method, a $9.95 return shipping fee is deducted from your refund. Gift card refunds are issued in the full amount with no shipping deduction.
Frequently asked questions
How long do I have to return items to Frederick's of Hollywood?
You have 30 days from purchase to initiate a return through the return portal. Items must be in original packaging and unused.
Do I have to pay for return shipping?
Return shipping is prepaid if you use the label provided in the return portal, so you do not pay shipping costs upfront. However, if you choose a refund to your original payment method, $9.95 is deducted from your refund amount. If you choose a gift card refund, the full amount is credited with no deduction.
Do I need my receipt to return an item?
A receipt is not always required. However, the packing slip that comes with your return shipment is needed. Returns processed without the packing slip may take longer to process.
Can I return items that show signs of wear?
No. Frederick's of Hollywood does not accept merchandise showing signs of wear or direct skin contact for hygiene reasons.
What should I do if I received a wrong or defective item?
Contact Frederick's of Hollywood customer support immediately to report a wrong item or defective product. The retailer's policy does not provide specific replacement or resolution details for these cases beyond contacting support.
Can I exchange items instead of getting a refund?
No general exchange policy is stated. Final sale items cannot be exchanged. Contact customer support if you have questions about specific items.
When will I receive my refund?
Refunds are processed within 5 to 7 business days after your return is received. The refund goes to your original payment method, gift card, or Klarna account depending on which you selected during return registration.