five THC

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Five THC allows you to return most items within 30 days of purchase if they remain unused and unopened in original packaging. You must initiate the return through the retailer's Return Portal on its website to verify the item is eligible.

How returns work

Start by submitting your return request through five THC's Return Portal. Repackage your item with all original parts, packing materials, and instructions included. Include your original Packing List or a note with your Order Number and return reason. You can then send the package by mail to the return address provided by five THC's agent, or use USPS Flat Rate Priority Mail with free padded envelopes or boxes available at carrier drop-off locations.

Exclusions and restrictions

Five THC does not accept used or opened products, items damaged after receipt, or improperly packaged items. Promotional items must all be returned together; if returned separately, your refund will be reduced by the promotional value. The retailer does not publish other category exclusions beyond these conditions.

Refunds

Refunds are issued to your original payment method within the timeframe five THC specifies (specific timing not published in the policy). If you paid with a prepaid card, you will receive store credit instead of a refund to the original payment method.

Frequently asked questions

What if I don't have my Packing List?

You can provide your Order Number and the reason for your return instead. Five THC accepts this information in place of the original Packing List.

Do I pay for return shipping?

Return shipping is conditional. Five THC provides free USPS Flat Rate Priority Mail padded envelopes and boxes at carrier drop-off locations. If you use another method for a non-defective return, you are responsible for the shipping fee.

Can I exchange an item instead of returning it?

Yes. Exchanges are available for the exact items you purchased within 30 days, provided the item is still available. If your item arrived damaged, it may be replaced.

Do I need a receipt to return something?

A receipt is required conditionally. If you have your original Packing List, that serves as proof of purchase. If you don't have it, your Order Number and return reason are sufficient.

How long do I have to return an item?

You have 30 days from purchase to return an item. The same 30-day window applies to exchanges.

Does the item have to be in original packaging?

Yes. Items must be returned in original packaging. You must also repackage the item with all original parts, packing materials, and instructions included to prevent loss or damage during shipment.

What happens if I return promotional items separately?

All promotional items must be returned together. If you return them separately, your refund will be reduced by the promotional value applied to your original purchase.

How you can return an item

  • By mail , Return address provided via email after portal submission
  • Carrier drop off , USPS Flat Rate Priority Mail with free padded envelopes or boxes available

Step by step

  1. Reach out to five on the website's Return Portal to verify item is available for return.
  2. Repackage the item including all original parts, packing materials, and instructions.
  3. Include original Packing List or note with Order # and return reason.
  4. Send package via appropriate carrier to address provided by agent.

Categories with their own return window

Category Window Note
Promotional items 30 days All promotional items must be returned together or refund is reduced by promotional value

What you cannot return

  • Used or opened products , Return policy requires products to be unused and unopened
  • Damaged items after receipt , Poor repackaging or damage after receipt results in refusal
  • Improperly packaged items , Risk of loss or damage in mail

How your refund comes back

You paid with Refund comes back as
Credit card / original payment method Refunded to original payment method
Prepaid cards Store credit only

Returning without a receipt

Order number and return reason can be used if original Packing List is lost

Exchanges

Exchanges available for exact items purchased unless item no longer available; damaged items may be replaced

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You can return new, unused, and unopened products (exclusions may apply) within 30 days of delivery for a full refund, excluding any shipping fees.
Exchange window days You can return new, unused, and unopened products (exclusions may apply) within 30 days of delivery for a full refund, excluding any shipping fees.
Free return shipping five will pay the return shipping costs if the return is a result of our error (i.e., incorrect or defective items).
Return shipping fee Customers are responsible for shipping charges on non-defective returns. Shipping charges are non-refundable.
Receipt required Include a copy of the original Packing List in the package and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out. If the original Packing List is lost, please include a note with your Order # and reason for the return.
Original packaging required repackage the item including all original parts, packing materials, instructions, etc. Within reason, everything must be returned exactly as it was sent.
Refund method In most cases, refunds will be issued to the original form of payment for the corresponding order. If that payment method is no longer active, please reach out to our customer support team for further assistance. Any purchases with prepaid cards can only be refunded as store credit.
Trial period days As part of five's Risk-Free Guarantee, we're happy to offer our new customers a 30-day risk-free trial.

Return policies for similar stores

Store Return window
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iHerb return policy 30 days
Thorne return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.