Everything But Water

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
21 days
Free return shipping
Conditional
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Everything But Water allows returns and exchanges within 21 days of purchase. You must have a receipt, though a gift receipt is accepted as an alternative. Returns can be initiated online or by email for international orders.

How returns work

You initiate your return or exchange through Everything But Water's online portal, or by email if you are returning from outside the United States. Once initiated, you will send your items back by mail. For items purchased online, you may also return them in store.

Exclusions and restrictions

Everything But Water does not accept returns on jewelry, health and beauty products, or gift cards. Items that are worn, damaged, soiled, or laundered cannot be returned because they are no longer in original condition. Exchanges to a different size or color of the same item are available, but exchanges for different items require you to return the original item and place a new purchase.

Refunds

Refunds are issued to your original form of payment. The retailer does not publish the timeframe for when refunds appear in your account.

Frequently asked questions

How long do I have to return something?

You have 21 days from the date of purchase to initiate a return or exchange.

Can I return an online order in a store?

Yes. Items purchased online can be returned at an Everything But Water store location.

Do I need a receipt to return something?

Yes, you need a receipt. Everything But Water accepts a gift receipt in place of the original receipt.

Is return shipping free?

Everything But Water offers free return shipping under certain conditions. The retailer does not specify what those conditions are on its published policy.

Can I exchange for a different item?

If you want to exchange for a different size or color of the same item, you can do so within 21 days. If you want to exchange for a completely different item, you must return the original item and place a new purchase separately.

What items cannot be returned?

Jewelry, health and beauty products, and gift cards are not returnable. Items that show signs of wear, have been damaged, are soiled, or have been laundered cannot be returned.

How do I start a return?

You initiate your return through Everything But Water's online portal. If you are returning from outside the United States, you can initiate the return by email.

How you can return an item

  • By mail , Returns initiated through online portal or email for international

Step by step

  1. Initiate return or exchange through the online portal or email for international returns.

What you cannot return

  • Jewelry , Nonrefundable
  • Health and beauty , Nonrefundable
  • Gift cards , Nonrefundable
  • Worn items , Not in original condition
  • Damaged items , Not in original condition
  • Soiled items , Not in original condition
  • Laundered items , Not in original condition

Returning without a receipt

Gift receipt accepted; original receipt preferred

Exchanges

Same item exchanges for different size/color available. Other item exchanges require return and new purchase.

Gift returns

Gift receipt accepted in place of original receipt

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We will gladly refund your full-price in-store or online purchase within 21 days of the original purchase date.
Exchange window days We will gladly refund your full-price in-store or online purchase within 21 days of the original purchase date.
Free return shipping Free shipping and returns on orders over $100
Receipt required Returns are accepted when accompanied by the original or gift receipt
Original packaging required Returns are accepted when accompanied by the original or gift receipt and in the original condition with all tags attached.
Refund method Refunds are issued to the original form of payment
In store return for online We will gladly refund your full-price in-store or online purchase

Return policies for similar stores

Store Return window
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Andie return policy 14 days
Aspiga return policy 14 days
Bombas return policy 30 days
Boux Avenue Limited return policy 28 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.