Diet Direct allows returns within 90 days of purchase by mail. You must contact customer care to obtain a Return Authorization number before shipping your item back.
How returns work
Returns are processed by mail only. You must contact Diet Direct customer care to request a Return Authorization (RMA) number before you ship. Once you have the RMA number, include it with your return shipment.
Exclusions and restrictions
Opened or used consumables cannot be returned, with one exception: you may return up to one partially used container per product if it is unopened, unused, or partially used according to the retailer's specifications. All items must be in original packaging.
Refunds
Diet Direct issues a full refund minus the original shipping cost. Return shipping is not free; you will be charged $10 for returns sent without a Return Authorization number. The retailer does not state when refunds are processed after receipt.
Frequently asked questions
How long do I have to return an item?
You have 90 days from purchase to return an item to Diet Direct.
Do I have to pay to ship my return?
Yes. Returns without a Return Authorization (RMA) number incur a $10 return shipping fee. The retailer does not state whether returns with an RMA number are shipped free by you or by the company.
What condition must items be in to return them?
Items must be in original packaging. Consumables that have been opened or used cannot be returned, except that you may return one partially used container per product if it meets Diet Direct's specifications for partial use.
Do I need a receipt to return something?
The retailer's policy states receipt is required conditionally, but does not specify the exact condition or circumstances.
Can I exchange an item instead of returning it?
Yes. You can exchange an item for another product of equal price within 90 days of purchase.
What will I get back when I return something?
Diet Direct will issue a full refund minus your original shipping cost. The retailer does not state how long it takes to process the refund after they receive your return.
What is a Return Authorization number and why do I need it?
A Return Authorization (RMA) number is obtained by contacting Diet Direct customer care before you ship your return. You must include the RMA number with your shipment. Returns without an RMA number are subject to a $10 fee.