CosyHouseCollection allows returns within 90 days of purchase. You must have your receipt and return items in original packaging. Refunds are credited to your original payment method within a few days.
How returns work
You can return items by mail to CosyHouseCollection. Send your return directly to the retailer, not to the manufacturer. For defective or damaged items, contact [email protected] to initiate an exchange rather than a standard return.
Exclusions and restrictions
CosyHouseCollection does not publish a list of excluded item categories. However, defective or damaged items are handled differently: the retailer offers replacements only, not refunds. Items purchased as gifts receive a gift certificate instead of a refund to the original purchaser.
Refunds
Refunds are automatically credited to the credit card or original payment method you used to make the purchase. Processing takes within a few days after the retailer receives your return.
Frequently asked questions
How long do I have to return something?
You have 90 days from purchase to return items. This window also applies to exchanges.
Do I need a receipt to return my purchase?
Yes. Your receipt is required to process a return.
Does my item need to be in original packaging?
Yes. Items must be returned in original packaging to be eligible for return.
What if my item arrived damaged or defective?
Contact [email protected] to initiate an exchange. CosyHouseCollection offers replacements for defective or damaged items rather than refunds.
Can I return a gift I received?
Gift purchases are handled differently than regular purchases. If you return a gift, you will receive a gift certificate instead of a refund to the original purchaser's payment method.
How long does it take to get my refund?
Refunds are credited within a few days after the retailer receives your return. The credit is applied to your original payment method.
Can I return items after 90 days?
The standard return window is 90 days. However, if you have an extended warranty on your purchase, you may be eligible for a refund or exchange beyond the 90-day period.