Cbdmd allows you to return items within 60 days of purchase. Return shipping is free when you use the provided label. Refunds are issued to your original form of payment within 3 to 5 business days.
How returns work
You can return items by carrier drop-off at a FedEx location using a return label provided by Cbdmd, or by returning products in store if you purchased them at a retail location. To start a return, contact customer service to receive your return label.
Exclusions and restrictions
Cbdmd does not publish a list of excluded or restricted items on their return policy page.
Refunds
Refunds are credited to your original form of payment. Cbdmd states that refund processing takes 3 to 5 business days after the company receives your return.
Frequently asked questions
How long do I have to return something to Cbdmd?
You have 60 days from the date of purchase to return an item. This window also applies if you wish to exchange a product for a different one.
Do I have to pay for return shipping?
No. Cbdmd provides a free return label. Once you contact customer service, you will receive a USPS return label to use at any FedEx location.
How do I start a return?
Contact Cbdmd customer service to request your return label. After you receive it, take your order to the nearest FedEx shipping location.
Can I return items I bought online at a store location?
Cbdmd states that in-store returns are conditional, but does not specify the conditions on their published policy page.
When will I get my refund?
Cbdmd processes refunds within 3 to 5 business days after receiving your returned item. The refund is issued to your original form of payment.
Can I exchange an item instead of returning it?
Yes. Cbdmd allows exchanges within the same 60-day window as returns. Contact customer service for details on how to proceed with an exchange.