CBDfx allows returns within 60 days of purchase, but applies a 25 percent restocking fee to most returns. Items must be unopened and in original packaging to qualify for return.
How returns work
You may return products by mail. Before sending anything back, you must contact CBDfx customer service to confirm your return is eligible. If you received a damaged item, report it to customer service within 48 hours of delivery. When returning items purchased as part of a promotion, you must return all items included in that promotion to claim a refund.
Exclusions and restrictions
CBDfx does not accept returns on opened products or minimally used items. Shipping charges are explicitly non-refundable. The retailer does not publish a list of other excluded product categories.
Refunds
Approved returns are subject to a 25 percent restocking fee. The retailer does not state when refunds are processed or issued.
Frequently asked questions
How long do I have to return something to CBDfx?
You have 60 days from purchase to return eligible items.
What condition must products be in to return them?
Products must be unopened and in their original packaging. Opened or minimally used items cannot be returned.
Is there a restocking fee?
Yes. CBDfx applies a 25 percent restocking fee to returned items.
Can I return shipping charges?
No. Shipping charges are non-refundable.
What should I do if my order arrives damaged?
Report the damaged item to CBDfx customer service within 48 hours of delivery. You must do this before processing a return.
Do I need to contact customer service before returning an item?
Yes. You must contact customer service to confirm your return is eligible before you ship anything back.
If I bought items as part of a promotion, can I return just some of them?
No. To claim a refund on promotional purchases, you must return all items that were included in the promotion.