cbd.co

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
15 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Not specified
Refund processing time
within a certain amount of days
Restocking fee
Not specified

CBD.co allows returns within 15 days of purchase by mail. You must contact the customer service team for return approval before shipping your item, and you are responsible for return shipping costs.

How returns work

Returns are processed by mail only. You must first contact CBD.co's customer service team to obtain return approval. Once approved, ship your item according to their instructions. For items valued over $50, use a trackable shipping service. After the item arrives and is inspected, you will receive an email notification.

Exclusions and restrictions

CBD.co does not accept returns on gift cards, used hardware, or worn apparel. Damaged or defective items are eligible for exchange only, not refund. Exchanges for defective, damaged, or non-conforming items must be requested within 15 days and approved by customer service.

Refunds

Refunds are credited to your original payment method within a certain amount of days after your return is received and inspected. You will receive an email confirming the inspection before the refund is processed.

Frequently asked questions

What is the return window at CBD.co?

You have 15 days from purchase to initiate a return. Contact the customer service team to request return approval before shipping.

Do I have to pay for return shipping?

Yes, you pay for return shipping. For items valued over $50, CBD.co requires you to use a trackable shipping service.

Do I need a receipt to return an item?

Yes, you must provide a receipt or proof of purchase. CBD.co's policy does not address what happens if you cannot locate your receipt.

What condition must items be in to return them?

Items must be in original packaging. Worn apparel and used hardware cannot be returned. If an item is damaged or defective, you may exchange it instead of returning it for a refund.

How long does it take to get my refund?

Your refund is credited to your original payment method within a certain amount of days after your return is received and inspected.

Can I exchange a defective item?

Yes, defective, damaged, or non-conforming items are eligible for exchange within 15 days. You must contact customer service for approval and instructions.

Are gift cards returnable?

No, gift cards are not returnable.

How you can return an item

  • By mail , customer pays shipping; use trackable service for items over $50

Step by step

  1. Contact Customer Service Team to receive a return approval prior to returning any product.
  2. Ship your item following Customer Service Team instructions.
  3. Wait for email notification that your return was received and inspected.
  4. Receive refund credit to original payment method within certain number of days.

What you cannot return

  • Gift cards , listed as non-returnable
  • Used Hardware , listed as non-returnable
  • Worn Apparel , listed as non-returnable

How your refund comes back

You paid with Refund comes back as
credit card credit applied to card
original payment method credit applied to original method

Returning without a receipt

receipt or proof of purchase required; policy does not address missing receipt scenario

Exchanges

exchanges allowed within 15 days for defective, damaged, or non-conforming items only; contact Customer Service for instructions

Damaged or defective items

exchanged only; defective items eligible for exchange within 15 days with Customer Service approval

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Any return requests must be submitted within 15 days of the date of purchase.
Exchange window days If you need an exchange within the 15 day time frame, contact our Customer Service Team for exchange instructions.
Free return shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Return shipping fee You will be responsible for paying for your own shipping costs for returning your item.
Receipt required To complete your return, we require a receipt or proof of purchase.
Original packaging required It must also be in the original packaging.
Refund method a credit will automatically be applied to your credit card or original method of payment
Refund processing days your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return policies for similar stores

Store Return window
GNC return policy 30 days
iHerb return policy 30 days
Thorne return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.