Callaway Pre-Owned allows you to return eligible clubs within 15 days of receipt for refund to your original payment method. Clubs must be in original condition and unplayed. The retailer also offers a separate buy-back program with extended windows up to 90 days, though with tiered refund percentages based on how long you have owned the clubs.
How returns work
Returns are processed by mail. Log into your account, view your order history, select the items you wish to return, and follow the online RMA process to obtain your RMA number and free FedEx return shipping label. Include a copy of your invoice and your RMA number on the exterior of the package.
Exclusions and restrictions
Clubs that have been hit or played are not returnable. Individual clubs cannot be returned from a set; complete sets must be returned together. Clubs with structural damage, modifications, chips, dings, or pop-up marks do not meet the condition standard for return. The retailer does not publish other categories of excluded items.
Refunds
Refunds are issued to your original payment method and arrive within 15 to 20 business days from when Callaway receives your return. If you paid by credit card, the refund goes to that card, or by check if the card is unavailable. Rewards points are reimbursed to your rewards account first, with any remaining balance to your payment method. Affirm refunds may take up to 30 days to appear on your Affirm balance. You are responsible for return shipping costs unless the club is defective, in which case Callaway reimburses standard ground return shipping if you contact them within 15 days of receipt.
Frequently asked questions
How long do I have to return clubs to Callaway Pre-Owned?
You have 15 days from receipt to return items for a standard refund. Callaway also offers a separate buy-back program that extends the return window to 90 days, though the refund percentage decreases based on how long you have owned the clubs (90 percent for 15 to 30 days, 80 percent for 31 to 60 days, and 70 percent for 61 to 90 days).
Do I have to pay for return shipping?
You are responsible for return shipping costs in most cases. However, Callaway provides a free FedEx return label through the online RMA process. If your club is defective, Callaway reimburses the cost of standard ground return shipping provided you contact them within 15 days of receipt.
Can I return individual clubs from a set?
No. Sets must be returned as complete sets only. Individual clubs from a set are not returnable.
What condition must clubs be in to return them?
Clubs must be in original condition and unplayed. Clubs that have been hit or played, or those with chips, dings, or pop-up marks, do not meet the condition standard and are not returnable. Clubs with structural damage or modifications are also excluded from returns.
How long does it take to receive my refund?
Refunds are processed within 15 to 20 business days from when Callaway receives your return. The time it takes for the refund to appear depends on your payment method. Affirm refunds may take an additional 30 days to appear on your Affirm balance.
How do I start a return?
Log into your Callaway Pre-Owned account and view your order history. Open the order and select the items you want to return, then follow the online RMA prompts to obtain your RMA number and free FedEx return shipping label.
What is the buy-back program?
Callaway Pre-Owned offers a buy-back program with a 90-day window. You can choose to receive in-store credit or apply the refund as a credit card purchase, though the credit card option requires that you make a purchase of equal or greater value. The refund amount is a tiered percentage based on how many days you have owned the clubs.