Parachute offers a 60-day return window for most items, with free returns at physical Parachute stores and a $8 flat fee for mail-in or Happy Returns Bar locations. Mattresses come with a separate 100-night trial period that includes free pickup.
How returns work
You can return items in three ways: at a Parachute store for free, at a Happy Returns Bar for an $8 fee, or by mail for an $8 fee. To start a return, you can visit a Parachute store, use a Happy Returns location, or initiate a mail return online.
Exclusions and restrictions
Parachute does not accept returns for final sale items outside a 24-hour cancellation window. Items including duvet inserts, pillows, mattress pads, feather beds, rugs, and oversized quilts cannot be returned through Happy Returns Bars due to size restrictions. The retailer does not publish a complete list of furniture exclusions, though furniture is noted as excluded from the standard $8 fee structure.
Refunds
Refunds are issued to your original payment method. If your order was a gift, the refund will be issued as a gift card instead. Processing times vary by return method: in-store refunds are immediate, Happy Returns refunds take 3 to 5 days, and mail-in refunds take 10 to 14 business days.
Frequently asked questions
How long do I have to return items to Parachute?
You have 60 days from purchase to return most items. Mattresses have a longer window: a free 100-night trial period that includes free return pickup.
Are Parachute returns free?
Returns are free at Parachute physical stores. If you return by mail or at a Happy Returns Bar, there is an $8 flat fee. Mattress returns are free and include free pickup.
Can I return an online order in a Parachute store?
Yes. You can return items purchased online at any Parachute physical store for free, with an immediate refund.
How long does it take to get my refund?
In-store refunds are processed immediately. Happy Returns refunds take 3 to 5 days. Mail-in returns take 10 to 14 business days to process.
What if I received a damaged or defective item?
Contact Parachute Customer Experience directly if you receive a damaged item or discover a manufacturer defect. The retailer does not publish standard procedures for these situations on its return policy page.
Can I exchange items at Parachute?
Parachute offers free limited exchanges for the same product in an alternate color. Exchanges can be processed at Happy Returns locations or by mail.
What items cannot be returned?
Final sale items cannot be returned after the 24-hour cancellation window. Duvet inserts, pillows, mattress pads, feather beds, rugs, and oversized quilts cannot be returned through Happy Returns Bars due to size restrictions. For a complete list of non-returnable items, consult the retailer's full policy.