Melissa & Doug allows returns within 90 days of purchase when items are in original packaging. You must arrange and pay for return shipping yourself, and refunds are issued to your original form of payment within 14 business days of the company receiving your return.
How returns work
Returns are processed by mail only. You must first call Melissa & Doug Customer Care at 1-800-284-3948 to obtain a Return Merchandise Authorization number. Then ship the product in its original packaging using a tracked carrier. Keep your packing list and order emails for your records.
Exclusions and restrictions
Melissa & Doug does not offer exchanges; if you wish to exchange an item, you must return it and repurchase separately. The retailer does not publish a list of product categories or items that are excluded from its return policy.
Refunds
Refunds are credited to your original form of payment. Processing takes 14 business days from the date Melissa & Doug receives your returned item.
Frequently asked questions
How long do I have to return something to Melissa & Doug?
You have 90 days from purchase to return an item. The product must be in its original packaging when you ship it back.
Do I have to pay for return shipping?
Yes. You must arrange and pay for return shipping yourself. Melissa & Doug recommends using a tracked carrier so you have proof of delivery.
Do I need a receipt to return an item?
A receipt may be required depending on your situation. The retailer states that receipt requirements are conditional, but does not specify which circumstances require one. Contact Customer Care at 1-800-284-3948 if you are unsure.
What should I do before shipping my return?
Call Customer Care at 1-800-284-3948 to obtain a Return Merchandise Authorization number before you ship anything. Make sure the product is in its original packaging, and keep your packing list and order emails with your return.
When will I get my refund?
Refunds are processed within 14 business days after Melissa & Doug receives your return. The money goes back to the original payment method you used to purchase the item.
Can I exchange an item instead of returning it?
No. Melissa & Doug does not offer exchanges. You must return the item for a refund and then place a new order for the product you want.
What is the Care Commitment?
The Care Commitment covers product defects or damage within 2 years of purchase, but only for items bought from authorized sellers. If you have a defective or damaged item, contact Customer Care with your proof of purchase and photos of the issue.