A-Premium allows you to return most items within 90 days of purchase with free return shipping. Items must be in original packaging, and you initiate returns through your Order History online.
How returns work
To return an item, go to your Order History and click Return Order, then select the items and reason for return. A-Premium provides a prepaid shipping label that you use to send the item back via UPS or FedEx.
Exclusions and restrictions
A-Premium does not accept returns on batteries, fluids, or clearance merchandise, which are marked as final sale items. Each product is covered by the manufacturer's warranty; refer to the retailer's Warranty Policy for warranty claims and replacements.
Refunds
Refunds are processed to your original payment method or, if you paid with PayPal, as an alternative resolution through PayPal. The refund appears within 1 to 10 business days after the item is inspected and processed.
Frequently asked questions
How long do I have to return something to A-Premium?
You have 90 days from purchase to return an item. The return window starts from your original order date.
Do I have to pay for return shipping?
No. A-Premium provides a prepaid shipping label, so return shipping is free. You simply drop the package at UPS or FedEx.
What condition does the item need to be in to return it?
The item must be in its original packaging. This is required for A-Premium to accept the return.
How do I start a return?
Log into your account, go to Order History, click Return Order, and select the items you want to return along with your reason. A-Premium will then provide you with a prepaid shipping label.
How long does it take to get my refund?
Once A-Premium receives and inspects your return, you will receive your refund within 1 to 10 business days. Replacements for eligible returns are processed within 1 to 3 business days after inspection.
Can I return batteries or fluids?
No. Batteries, fluids, and clearance merchandise are final sale items and cannot be returned.
Where does my refund go?
Your refund is processed back to your original payment method. If you paid with PayPal, A-Premium handles the refund as an alternative resolution through PayPal.