Zola allows returns within 90 days of purchase, with free return shipping provided. You do not need a receipt to return items, but most products must be in original packaging.
How returns work
You can return items by mail using a prepaid return shipping label. To start a return, visit your Gift Tracker page or Orders You've Placed section and select Return. If you do not have a Zola account, email [email protected] to initiate a return.
Exclusions and restrictions
Zola does not accept returns on made to order items, custom orders, partially or fully assembled furniture, gift cards, redeemed experiences, perishable items, or personalized items, as these are final sale. Apparel returns must be unworn with original tags, unwashed, and free of stains or pin marks, and must be requested within 30 days. Furniture returns are accepted within 30 days only if unassembled and in original packaging, with curbside delivery required. Invites and paper items can only be cancelled within 2 hours of order confirmation; after that they are final sale, though damaged items may be replaced within 30 days.
Refunds
Refunds are issued to your original form of payment or as Zola Stored Value. If you received an item as a gift and are a registry registrant, your refund will be credited as Zola Stored Value. Non registrants who purchased items receive refunds to their original payment method. The retailer does not publish specific timelines for when refunds are processed.
Frequently asked questions
How long do I have to return something to Zola?
You have 90 days from purchase to return most items. However, some categories have shorter windows. Apparel, furniture, and invites and paper items must be returned within 30 days.
Do I need a receipt to return an item?
No, you do not need a receipt. If you have a Zola account, you can initiate your return through your account. If you do not have an account, email [email protected] for assistance.
What condition must items be in to be returned?
Items must be in original packaging. Apparel must be unworn with original tags, unwashed, and free of stains or pin marks. Furniture must be unassembled and in original packaging.
Is return shipping free?
Yes. Zola provides a prepaid return shipping label for all returns sent by mail.
What if I received an item as a gift?
If you are a registry registrant, your refund will be issued as Zola Stored Value, which you can use as credit toward other purchases. If you are not a registrant, the refund goes to the original payment method of the person who purchased the gift.
Can I return assembled furniture?
No. Furniture that has been partially or fully assembled is final sale and cannot be returned. Furniture returns are only accepted if the item is unassembled and in original packaging, within 30 days of purchase.
What items cannot be returned?
Made to order items, custom orders, gift cards, redeemed experiences, perishable items, and personalized items are final sale. Partially or fully assembled furniture is also non returnable.