310 Nutrition allows returns within 30 days of purchase for most items. You must contact customer service to request return instructions, and items must be returned in original packaging. Refunds are issued to your original payment method within 14 days of the company receiving your return.
How returns work
To return an item, you must first contact 310 Nutrition's customer service to request return or exchange instructions. Once you receive instructions, you have 30 days from the date of purchase to send the goods back. Return shipping costs are your responsibility, and you pay the actual carrier cost with no markup added by the retailer.
Exclusions and restrictions
Opened or unsealed consumable products cannot be returned in the European Union and European Economic Area due to health and hygiene protection. The retailer does not publish other specific exclusions for US customers, though legal rights are preserved for items that arrive faulty, damaged, or incorrectly supplied. Customers in the EU/EEA have a 14 day statutory right of withdrawal instead of the standard 30 day window.
Refunds
Refunds are credited to the same payment method you used when you made your original purchase. The retailer processes refunds within 14 days of receiving your returned item.
Frequently asked questions
How long do I have to return something?
You have 30 days from the date of purchase to return an item to 310 Nutrition. If you are a customer in the EU or EEA, your statutory right of withdrawal gives you 14 days instead.
Do I have to pay for return shipping?
Yes, you pay the actual cost of return shipping. 310 Nutrition does not charge a markup on the shipping cost, but the carrier fees are your responsibility.
Do items need to be in original packaging?
Yes, items must be returned in original packaging. This requirement applies to your return for a refund or exchange.
When will I get my refund?
310 Nutrition processes refunds within 14 days of receiving your returned item. The money is credited back to the payment method you used for your original purchase.
Can I return opened or used products?
If you are in the EU or EEA, opened or unsealed consumable products cannot be returned due to health and hygiene concerns. For other customers, 310 Nutrition does not publish restrictions on opened items in the standard policy.
What if my item arrives damaged or defective?
Your legal rights are preserved for items that are faulty, damaged, or incorrectly supplied. Contact 310 Nutrition's customer service to discuss your situation.
Do I need a receipt to return something?
310 Nutrition does not state whether a receipt is required for returns.