Wallpaperdirect allows returns within 30 days of purchase. Items must be unused, undamaged, and in original packaging. You can return items in store at Brewers locations, by mail through the Post Office at your own expense, or via Collect+ (where available).
How returns work
You have three return routes. For in store returns, bring your items with the advice note to a Brewers store location. For mail returns via Collect+, mark items for return on your advice note, pack them in original packaging, print the label, and drop the parcel at a participating local shop. For Post Office returns, take your parcel to the Post Office at your own expense and obtain proof of posting. In all cases, items must be marked on your advice note and kept in original packaging.
Exclusions and restrictions
Samples, tinted paints, and items made to exact specification (including curtains, blinds, fabrics, and murals) cannot be returned. Additionally, paints and pastes cannot be returned via the Collect+ method. The retailer does not publish other general exclusions beyond these categories.
Refunds
Refunds are processed within 5 days after your return is received and inspected. The retailer does not specify the refund method or whether original shipping costs are reimbursed.
Frequently asked questions
How long do I have to return items to Wallpaperdirect?
You have 30 days from purchase to return your items. Items must be unused, undamaged, and in their original packaging.
Do I need a receipt to return items?
You do not need a traditional receipt. Instead, you must complete and include an advice note with your return. The advice note serves as proof of your purchase and return authorization.
Can I return items to a Wallpaperdirect store?
Wallpaperdirect does not operate its own retail stores, but you can return items to Brewers store locations. Bring your items with your advice note to any participating Brewers store.
Do I have to pay for return shipping?
Return shipping costs depend on your method. If you use Collect+, the retailer does not state whether this is free or paid. If you return by Post Office, you pay for postage yourself. In store returns at Brewers locations have no shipping cost.
Can I return curtains or blinds I ordered to my exact measurements?
No. Items made to exact specification, including curtains, blinds, fabrics, and murals, cannot be returned. This is because they are custom made for you and cannot be resold.
How quickly will I get my refund after I return items?
Refunds are processed within 5 days after your return arrives and is inspected. The retailer does not specify when the money will appear in your account after processing.
Can I return paints and pastes?
Tinted paints are non-returnable. Standard paints and pastes may be returnable, but they cannot be sent back via Collect+. You would need to use Post Office mail or in store return methods instead.