Trekkinn.com allows returns within 30 days of purchase. Items must be in original packaging with tags attached, and you must initiate the return through your account.
How returns work
You return items by mail. Log in to your account, select the order you wish to return, and print a return label. Prepare your item in perfect condition with original tags and packaging intact, attach the label to the parcel, and send it to the warehouse. You will receive your refund after the retailer verifies the return.
Exclusions and restrictions
Cosmetics, food, sealed software, and custom or personalized items are not returnable for hygiene and health reasons. Electronics have a 30 day return window but must be sent unlocked, reset to factory settings, and without memory cards.
Refunds
Refunds are issued to your original payment method. The retailer processes refunds within 5 to 10 business days after receiving and verifying your return.
Frequently asked questions
Who pays for return shipping?
If you are returning an item due to a change of mind, you pay for return shipping. If the item is defective or was sent incorrectly, Trekkinn.com covers the return shipping cost and arranges a free refund.
Can I exchange an item for a different size?
Trekkinn.com does not process traditional exchanges. Instead, you must place a new order for the different size or alternative product. New shipping costs apply to the new order.
What if my item arrives damaged or defective?
Submit a claim through your account with photos showing the defect. Trekkinn.com will arrange free return shipping and issue a refund. If the defect is due to manufacturing or function, the retailer will arrange free pickup of the item.
Do I need the original packaging to return an item?
Yes. Items must be returned in original packaging with original tags attached. The item must also be in perfect condition.
How long do I have to return something?
You have 30 days from purchase to return most items. Electronics also have a 30 day return window but require special preparation: they must be unlocked, reset to factory settings, and sent without memory cards.
Can I return a gift?
Refunds on gifts are issued to the original purchaser, not the gift recipient. The refund cannot be transferred to the person who received the gift.
When will I receive my refund?
Refunds are processed within 5 to 10 business days after the retailer receives and verifies your return. The money goes back to your original payment method.