TooTimid does not accept returns for change of mind within its 30-day exchange window. The retailer will replace damaged or defective items for up to one year from the purchase date, though shipping fees apply after the first 30 days.
How returns work
To request an exchange, you must contact TooTimid within 30 days of purchase. The retailer does not publish details about return shipping methods, locations, or procedures beyond this initial contact requirement.
Exclusions and restrictions
TooTimid does not accept returns of items purchased as change of mind, as these are considered personal in nature and used once shipped. Freebie promotional items also cannot be returned, since they carry no monetary value. Damaged or defective items are replaceable under the one-year defect guarantee, but this does not cover items that have been unimaintained or altered.
Refunds
TooTimid does not state its refund process on the published policy. The retailer offers exchanges rather than monetary refunds for defective items within one year of purchase.
Frequently asked questions
Can I return an item I changed my mind about?
No. TooTimid does not accept returns for change of mind. The retailer considers items personal in nature and treats them as used once they are shipped to you.
How long do I have to exchange a defective item?
You have up to one year from the purchase date to request a replacement for a defective item. Within the first 30 days, TooTimid will replace it. After 30 days, replacement is still available, but you will be charged a shipping fee.
Do I have to pay for return shipping?
TooTimid does not offer free return shipping. The retailer does not publish specific shipping cost details on its policy page.
How many times can I exchange a defective item?
TooTimid will provide one replacement per order for a defective item. If the replacement is also defective, the retailer does not state whether additional exchanges are available.
What does the one-year defect guarantee cover?
The guarantee covers manufacturing defects from the purchase date. It does not cover items that have been unimaintained or altered after purchase.
Can I return promotional freebie items?
No. Freebie promotional items cannot be returned because they are provided free of charge and carry no monetary value.
How do I start a return or exchange?
You must contact TooTimid within 30 days of purchase to request an exchange. The retailer does not provide contact methods or next steps in its published policy.