Zazzle allows returns within 30 days of purchase for most items. You can request a refund, account credit, or replacement through your account. Return shipping is your responsibility unless you qualify for the Zazzle Promise or have Worry-Free Design Review and Delivery coverage.
How returns work
To return an item, log in to your Zazzle account and visit the Returns and Order Resolution Center. Select the product you wish to return, specify your reason, and indicate whether you want a replacement, account credit, or refund. For damaged or defective products, you will need to upload digital images. Returns are processed by mail, with prepaid labels provided only for Zazzle Promise cases; you pay for return shipping on other orders unless you have qualifying coverage.
Exclusions and restrictions
Zazzle does not accept returns of face masks and face shields for health and safety reasons. Embroidered products have a shortened 10-day window if you need to request a refund of the stitch file conversion fee, which requires contacting Zazzle and returning the product within that period.
Refunds
Refunds are issued to your original payment method or as Zazzle account credit. Refunds to your original payment method take 5 to 7 business days to appear. Account credit is processed in 1 business day and remains valid for 1 year.
Frequently asked questions
How long do I have to return something to Zazzle?
You have 30 days from purchase to request a return. The exception is embroidered products with a stitch file fee, which must be requested within 10 days if you want the conversion fee refunded.
Do I have to pay for return shipping?
You are responsible for return shipping costs on most orders. The retailer provides a prepaid return label only if your order qualifies for the Zazzle Promise or if you have Worry-Free Design Review and Delivery coverage.
Can I exchange instead of returning?
Yes, exchanges are available within 30 days. Dark apparel can be exchanged for other dark styles of equal or lesser value, light apparel for light styles, and non-apparel items for similar products of equal or lesser value.
How long does it take to get my refund?
If you choose a refund to your original payment method, it takes 5 to 7 business days. If you choose Zazzle account credit instead, it appears in 1 business day and is valid for 1 year.
Can I return face masks or face shields?
No, face masks and face shields are not returnable due to health and safety reasons.
How do I start a return?
Log in to your Zazzle account and visit the Returns and Order Resolution Center. Select the product, specify your reason for return, and choose whether you want a replacement, refund, or account credit. If the item is damaged or defective, upload photos as part of the process.