ShirtSpace allows returns within 60 days of purchase, with a 20 percent restocking fee applied to most refunds. You can return items by mail using a prepaid return label, though certain categories like decorated and worn items are not returnable.
How returns work
To return an item, submit a return request using ShirtSpace's online form. You will receive a return authorization (RA) number and a prepaid return label by email. Write the RA number clearly on the outside of your package and ship it within 60 days of purchase.
Exclusions and restrictions
ShirtSpace does not accept returns on washed, worn, or altered items; decorated items; discontinued items; or closeout items. Items not originally purchased from ShirtSpace.com are also non-returnable. The retailer does not publish a complete list of other exclusions beyond these categories.
Refunds
Approved returns are credited as merchandise credit or refund within up to 10 business days. A 20 percent restocking fee is deducted from your refund amount. If an item arrives damaged or defective, contact ShirtSpace within 3 business days of delivery to submit a claim; approved claims receive a replacement or merchandise credit.
Frequently asked questions
How long do I have to return something to ShirtSpace?
You have 60 days from the date of purchase to submit your return request. The item must be shipped back within that 60-day window.
Do I pay for return shipping?
No. ShirtSpace provides a prepaid return label with your return authorization number, so return shipping is free.
Will I get the full amount back?
ShirtSpace applies a 20 percent restocking fee to returned items. Your refund will be the purchase price minus this fee. The refund is issued as either merchandise credit or a refund to your original payment method within up to 10 business days.
Can I exchange an item for a different size or color?
No. ShirtSpace does not offer exchanges. You will need to place a new order for the different item and pay shipping on that new order.
Can I return a decorated or personalized shirt?
No. Decorated items are not returnable. This policy applies to any item that has been customized or embellished after purchase.
What if my item arrives damaged?
Contact ShirtSpace within 3 business days of delivery to submit a damage claim. Once approved, you will receive either a replacement item or merchandise credit.
Can I return items I bought from another seller?
No. ShirtSpace only accepts returns on items purchased directly from ShirtSpace.com.