Bannerbuzz allows returns within 3 days of delivery for most situations. The return process begins by notifying Bannerbuzz through your account, and the company reviews your case within 12 hours. Refund eligibility and form of resolution depend on whether your item is custom, close-out, or non-custom.
How returns work
To return an item, you must notify Bannerbuzz within 3 days of delivery by raising a ticket under your account. The product must be in original, unused condition. The Bannerbuzz team will review your request and provide a resolution within 12 hours.
Exclusions and restrictions
Minor variations in color, texture, or size on custom products are not returnable, as these may result from screen settings or the handmade nature of the item. Bannerbuzz does not publish a general list of excluded product categories, though custom and close-out products are subject to replacement-only policies rather than refunds.
Refunds
Refunds are processed within 12 hours of approval. However, custom products and close-out products are eligible for replacements only, not refunds. Non-custom products that are damaged, defective, lost, or substantially different from the order may be refunded or replaced at Bannerbuzz's determination.
Frequently asked questions
How long do I have to return something to Bannerbuzz?
You have 3 days from delivery to notify Bannerbuzz of your return by raising a ticket in your account. This applies to returns, exchanges, and replacements across all product types.
Can I get a refund for a custom product?
No. Custom products are eligible for replacement only, not refunds. Replacements are available if the item was damaged, defective, lost, or contains a customization error. The 3-day notification window applies.
What happens if my item arrived damaged?
Damaged items are eligible for either a refund or replacement, depending on the product type. Non-custom items may be refunded or replaced. Custom and close-out products are eligible for replacement only. Notify Bannerbuzz within 3 days of delivery.
Does my item need to be in original packaging to return it?
The item must be in original, unused condition. Bannerbuzz's policy does not specify whether original packaging is required in all cases, only that the product must be unused.
How quickly will I get my refund?
Refunds are processed within 12 hours of approval by the Bannerbuzz team. The team completes its review within 12 hours of your initial notification.
Are close-out products returnable?
Close-out products may be returned within 3 days of delivery, but only for replacement, not refund. They are eligible for replacement if damaged, defective, lost, or if there was a customization error.
Can I return an item if the colors look different than on my screen?
Minor color or texture variations on custom products are not returnable because they may result from screen settings or the handmade nature of production. If the variation is substantial, contact Bannerbuzz within 3 days of delivery to discuss your case.