The Game Collection allows returns within 14 days for unwanted items in original, unopened condition, with refunds issued to your original payment method within 2 to 3 working days. You must contact Customer Service to authorize your return before sending items back, and you pay for return postage yourself.
How returns work
You can return items by mail. Before sending anything, contact The Game Collection's Customer Service through live chat, email, or phone to get authorization. Your item must be in original packaging and sealed (for games) or unopened and unused (for consoles with all components included). Package the items securely and use recorded delivery to prevent loss during shipping, as you are responsible for postage costs.
Exclusions and restrictions
Opened or used games cannot be returned for being unwanted. Used consoles may only be opened for inspection purposes, not used. The retailer is not responsible for incompatibility issues with used items on specific PC or console platforms. However, damaged, defective, or incorrectly advertised items have a separate 30-day window for full refund or replacement at no charge. If damage results from customer neglect, The Game Collection charges a fee for reduction in value.
Refunds
Refunds are processed within 2 to 3 working days to your original payment method. If your original card has expired or the account is closed but you have a new card with the same bank, the refund goes to that new card. If you have no card with the original bank, The Game Collection sends a cheque instead.
Frequently asked questions
How long do I have to return an unwanted item?
You have 14 days from purchase to return an unwanted item in unopened, unused condition. If you purchased during the holiday period from November 17 to December 24, the return window extends to January 31, 2026. Items bought as gifts also follow the same timeline.
Do I have to pay for return shipping?
Yes, you pay for return postage yourself. The Game Collection recommends using recorded delivery to protect your package in transit.
What condition must my item be in to return it?
For games, the item must remain in original packaging and sealed. For consoles, they must be unopened and unused with all components included. Any opened or used game cannot be returned for being unwanted.
What if my item is damaged or defective?
You have 30 days to report damage or defects and receive either a full refund or a replacement at no extra charge. If The Game Collection determines the damage was caused by your negligence, a fee will be charged to account for the reduction in value.
How long does it take to get my refund after I send the item back?
Refunds are processed within 2 to 3 working days of The Game Collection receiving your return, then credited to your original payment method.
Can I exchange an item instead of returning it for a refund?
Yes, you have 30 days to exchange items that are damaged, defective, incorrectly advertised, or sent to you in error. Exchanges are provided at no additional cost.
Do I need to contact the retailer before sending my return?
Yes, you must contact The Game Collection's Customer Service by live chat, email, or phone to authorize your return before shipping the item back.