Green Man Gaming Ltd allows returns within 7 days of purchase. You can request a refund or receive store credit instead. The policy has specific restrictions on game returns, particularly for activated, downloaded, or pre-released titles.
How returns work
To return a purchase, you must contact Green Man Gaming Customer Service through their Zendesk support portal. This is the only return method stated in their published policy.
Exclusions and restrictions
Green Man Gaming does not accept returns on activated or downloaded games, games with disclosed activation keys, purchases made with VPN or proxy technology, pre-release games within 48 hours of release or preload, or items being returned due to dissatisfaction or unmet minimum requirements. EU customers have a 14-day cooling-off period under Consumer Protection regulations, but this right is lost if you begin a download.
Refunds
Refunds are issued as either a refund to your original payment method or as store credit. The policy does not specify how long refunds take to process after approval.
Frequently asked questions
How long do I have to return a purchase?
You have 7 days from the date of purchase to request a return. If you are an EU customer, you have 14 days to initiate a return under Consumer Protection regulations, but only if you have not begun downloading the item.
Can I return a game I have already downloaded?
No. Green Man Gaming does not accept returns on activated or downloaded games. Additionally, if you have disclosed an activation key, the purchase cannot be returned.
What if I used a VPN when I made my purchase?
Purchases made with a VPN, proxy server, or similar technology are not eligible for return.
Can I return a pre-release game?
Green Man Gaming cannot process refunds on pre-release games within 48 hours before the game releases or preload begins. Outside of this window, other return restrictions may still apply.
Will I get my money back or store credit?
When you request a return, Green Man Gaming will offer either a refund to your original payment method or store credit. The policy does not specify how you choose between these options or the timing for when refunds arrive.
Can I return a game because it doesn't meet my computer's requirements?
No. Green Man Gaming does not issue refunds for dissatisfaction with a product or because minimum system requirements are not met.
How do I start a return?
Contact Green Man Gaming Customer Service through their Zendesk support portal to initiate your return request.