The CBDistillery offers a 60-day money-back guarantee on eligible purchases made directly from CBDistillery.com. You must submit your claim within 60 days of purchase by completing their Money-Back Guarantee Form. The guarantee applies only to first-time purchases of any product from their website.
How returns work
Returns are processed by mail. To initiate a return, you fill out The CBDistillery's Money-Back Guarantee Form and submit your claim within 60 days of purchase. The retailer may occasionally request the product back for quality assurance purposes as part of the return process.
Exclusions and restrictions
The money-back guarantee does not apply to retail store purchases, repeat purchases of the same product, or purchases made from unauthorized sellers. Only online purchases from CBDistillery.com directly are eligible for returns under this policy. Claims for damaged or defective products are subject to The CBDistillery's Terms and Conditions for Sale of Goods.
Refunds
You receive either a refund or credit toward your next purchase. The retailer does not publish specific timelines for when refunds are processed after a claim is approved.
Frequently asked questions
How long do I have to return something to The CBDistillery?
You have 60 days from the date of purchase to submit your money-back guarantee claim. You must complete the Money-Back Guarantee Form and submit it within this window.
Can I return items I bought in a retail store?
No. The CBDistillery's return policy applies only to purchases made directly from CBDistillery.com. Retail store purchases are not eligible for returns under this guarantee.
Can I return the same product twice?
No. The money-back guarantee only applies to your first-time purchase of any product. Repeat purchases of the same product are not eligible for returns.
Do I get a refund or store credit?
The CBDistillery offers either a refund or credit toward your next purchase, at their discretion. Exchanges are not offered as an alternative.
What if my product arrives damaged?
You should check the product upon delivery. Claims for damaged or defective items are subject to The CBDistillery's Terms and Conditions for Sale of Goods, which govern how such claims are handled.
Can I return items bought from another website that sells The CBDistillery products?
No. The money-back guarantee only applies to purchases made directly from CBDistillery.com. Products purchased from unauthorized sellers or other retailers are not eligible.
Do I have to mail the product back?
Returns are processed by mail. The retailer may occasionally request the physical product back for quality assurance purposes, but the specific requirements depend on your individual claim.