Tantaly allows returns within 14 days of purchase, provided items are unopened, unused, and in original packaging. You must contact customer service before returning any item, and you will pay for return shipping costs. A 15 percent restocking fee applies to all returns.
How returns work
To return an item, you must first contact Tantaly's customer service representative Sophia at [email protected] to confirm the return process. After receiving confirmation, send the product in its original condition to one of the company's four warehouse addresses. You are responsible for all direct shipping costs.
Exclusions and restrictions
Tantaly does not accept returns of opened or used products, items with opened plastic bags (for hygiene reasons), or defective items claimed more than 90 days after delivery. The retailer does not state other exclusions beyond these conditions.
Refunds
Refunds are processed within 1 to 3 business days of Tantaly receiving your return. The refund amount will be reduced by a 15 percent restocking fee. You bear the cost of return shipping, which is deducted from your refund.
Frequently asked questions
What is the return window at Tantaly?
You have 14 days from purchase to return an item. The product must be unopened, unused, and in original packaging within this window. Items claimed as defective must be reported within 90 days of delivery.
Do I have to pay to ship my return?
Yes. You are responsible for paying all direct return shipping costs. This amount will be deducted from your refund along with the 15 percent restocking fee.
Why can't I return items with an opened plastic bag?
Tantaly does not accept products with opened plastic bags for hygiene reasons. Items must remain completely unopened and unused to be eligible for return.
What happens if my item arrives defective?
Contact Tantaly's customer service immediately with photos or video evidence. You must make this claim within 90 days of delivery. The company will offer either a replacement or a full refund for defective items within this timeframe.
Can I exchange a defective item instead of returning it for a refund?
Yes. Tantaly offers replacements for defective or incorrect items within 90 days of delivery. You must contact customer service with evidence to arrange the exchange.
How long does it take to get my refund?
Refunds are processed within 1 to 3 business days after Tantaly receives your return. Keep in mind that your refund will be reduced by the 15 percent restocking fee and your return shipping costs.
What if I want to return something after 90 days?
The standard return window is 14 days from purchase. If an item is defective and you claim it after 90 days from delivery, Tantaly does not offer a replacement or refund.