Statelinetack.com accepts returns within 30 days of purchase for most items. You must obtain a Return Authorization Number before shipping your item back, and you will pay return shipping unless the retailer made an error. A 20 percent restocking fee applies to most returns.
How returns work
To return an item, call 1.888.809.0751 to obtain a Return Authorization Number and shipping instructions. Include a copy of your original invoice with the return. Write the Return Authorization Number visibly on the outside of the shipping package and on the packing slip inside.
Exclusions and restrictions
The retailer does not accept returns on bits, prescription medications and vaccines, books, computer software, undergarments, food items, dewormer, flea and tick topical treatments, or the service item Checkout+, all of which are listed as final sale or restricted by health and regulatory concerns. Used saddles cannot be returned. Special orders and discontinued items are also non-returnable.
Refunds
Refunds are credited to your original payment method. If you paid by credit card, the credit is applied to that card. If you paid by check, the refund is credited to your account. All refunds are subject to a 20 percent restocking fee unless the retailer made an error on the order.
Frequently asked questions
Do I have to pay to ship my return back?
You must pay return shipping costs unless Statelinetack.com made an error with your order. Return shipping is not free.
Is there a restocking fee?
Yes. A 20 percent restocking fee is applied to most returns. Saddles that are unused and returned within 30 days are subject to a 10 percent restocking and handling fee instead.
How long do I have to return an item?
You have 30 days from purchase to return most items. For damaged, defective, or incorrect items, you must contact the retailer within 10 days of receipt. After 10 days, you should contact the manufacturer.
Do I need my receipt to return something?
Yes. You must include a copy of your original invoice with your return.
Can I return items without original packaging?
Items must be returned in original packaging. The retailer does not specify what happens if packaging is missing.
Can I exchange an item instead of returning it?
The retailer does not state an exchange policy. Personalized items cannot be exchanged unless Statelinetack.com made an error by sending you a damaged, defective, or wrong item.
Can I return bits or medications?
No. Bits cannot be returned due to health concerns and state laws. Prescription medications and vaccines cannot be returned due to federal and state regulations.