Petco allows returns within 60 days from the date of purchase for most items. You can return items in-store at any Petco or Unleashed by Petco location, or by mail. Some categories of products, such as prescription medicine and personalized items, are not returnable.
How returns work
You can return items in-store with proof of purchase, or initiate a mail return through Petco's website using your order number and email. For mail returns, you will select your eligible items, provide a reason for the return, and print a shipping label provided by Petco. Pack your items and ship them back. In-store returns of online orders are free within 30 days.
Exclusions and restrictions
Petco does not accept returns on prescription medicine and pharmacy products, personalized items, saltwater aquatic life, in-store services such as grooming and dog training, Ring and iRobot products at Petco stores, or shipping charges. Freshwater aquatic life purchased online can be returned only within 7 days of arrival and cannot be returned to stores. Companion animals can be returned only with a receipt and within 30 days for in-store purchases.
Refunds
Refunds are issued to your original payment method, as merchandise credit, or as a corporate check. Refunds typically process in approximately 10 days. If you return an item by mail, return shipping fees will be deducted from your refund. A 25 percent restocking fee applies to certain returns. For online orders returned in-store within 30 days, you receive a full refund. Returns made between days 31 and 60 are issued as merchandise credit.
Frequently asked questions
How long do I have to return something to Petco?
You have 60 days from the date of purchase to return most items. Some categories have different windows. For example, online orders returned in-store must be returned within 30 days for a full refund, though you can exchange or receive merchandise credit within the full 60-day window.
Can I return an online order to a Petco store?
Yes, you can return online orders in-store at any Petco or Unleashed by Petco location. Returns within 30 days receive a full refund. Returns between days 31 and 60 are issued as merchandise credit.
Is there a fee to return items by mail?
Return shipping fees are deducted from your refund amount. Additionally, a 25 percent restocking fee applies to certain returns. Petco does not state whether return shipping is free or if you pay upfront.
What proof of purchase do I need to return items in-store?
You can provide a receipt, an email confirmation, or a self-serve return confirmation. Petco does not specify conditions under which each form is required.
Can I return live animals purchased at Petco?
Freshwater aquatic life purchased in-store can be exchanged or returned for a full refund within 30 days if kept in a properly established habitat. Saltwater aquatic life is nonrefundable. Companion animals purchased in-store can be returned for a full refund within 30 days with a receipt, but not for a change of mind.
What happens if I return an item more than 30 days after purchase?
For in-store returns of online orders between days 31 and 60, you receive merchandise credit instead of a refund. For mail returns and other items, Petco does not specify what happens after 30 days but before the 60-day window closes.
How quickly will I get my refund?
Refunds typically process in approximately 10 days. The refund will be issued to your original payment method, as merchandise credit, or as a corporate check, depending on your return method and payment type.