Snowinn allows returns within 30 days of purchase through your online account. You do not need a physical receipt to return items, though original packaging is required. Return shipping costs depend on your reason for returning.
How returns work
You can return items by mail or through carrier drop-off services. To start a return, log into your My Account, select your order, choose your return reason, and print your return label. Pack your item in its original packaging, attach the label, and send it either by mail to the Spain warehouse or through a participating carrier such as Mondial Relay, Inpost, GLS, Royal Mail, DHL, or UPS, depending on your region. You will receive automatic confirmation and refund notification.
Exclusions and restrictions
Snowinn does not accept returns on cosmetics, food, sealed software, or custom and personalized items due to hygiene, health, and resale concerns. Electronics may be returned but must be unlocked, reset to factory settings, and sent without memory cards. Damaged or defective items are excluded if the damage results from misuse, perspiration, color transfer, friction, chemicals, or physical discomfort.
Refunds
Refunds are issued to your original payment method within 5 to 10 business days after Snowinn receives your return. If the original purchase was a gift, the refund goes to the purchaser only and cannot be transferred to a different person or payment method.
Frequently asked questions
Do I have to pay for return shipping?
Return shipping costs depend on your reason for returning. If you are returning an item because you changed your mind, you pay the shipping cost. If the item is defective or damaged, Snowinn provides free return shipping.
How long do I have to return something?
You have 30 days from purchase to return your item. The same 30-day window applies if you wish to exchange an item, though exchanges require you to return the original item and place a new order separately.
Do I need a receipt to return my purchase?
No. Snowinn manages returns through your online My Account without requiring a physical receipt.
What condition must my item be in to return it?
Your item must be in perfect condition and include all original packaging. Electronics must also be unlocked, reset to factory settings, and sent without memory cards.
How long does it take to get my refund?
After Snowinn receives your return, refunds are processed within 5 to 10 business days and sent back to your original payment method.
Can I exchange an item instead of returning it?
Snowinn does not offer direct exchanges. You must return your item first and then place a new order separately, which will incur new shipping costs.
If someone gave me the item as a gift, who gets the refund?
The refund is issued to the original purchaser only, not to you as the gift recipient. The refund cannot be transferred to a different person or payment method.