Smoko allows returns within 30 days of purchase, provided items are in original packaging. Return shipping costs $8.95, and refunds go back to your original payment method or as store credit.
How returns work
You initiate a return through Smoko's self-service portal by entering your order number and zip code. You then select the item, reason for return, and your preferred refund method (original payment method or store credit). After packaging your items with the packing list, you drop off the package at a carrier location. Your refund processes once the carrier scans the package.
Exclusions and restrictions
Smoko does not accept returns on Blind Boxes, Giant Plush, Jumbo Plush, Jumbo Lamps, Clearance and Final-Sale items, health and personal care items (including intimate apparel, face masks, and filters), Holiday apparel, perishable goods (food, snacks, flowers), newspapers and magazines, gift cards, downloadable software products, and hazardous materials (flammable liquids and gases). However, items marked down 30% that arrive damaged or defective may be returned despite their final-sale status.
Refunds
Refunds are issued to either your original payment method or as store credit, according to your selection during the return process. The refund processes after the carrier scans your return package.
Frequently asked questions
How long do I have to return an item to Smoko?
You have 30 days from the date of purchase to return eligible items.
Do I have to pay for return shipping?
Yes. Return shipping costs $8.95. The self-service portal provides a prepaid shipping label for your return.
What condition must items be in to return them?
Items must be in original packaging to qualify for return.
Can I return clearance or final-sale items?
Clearance and Final-Sale items cannot be returned. However, if a final-sale item marked down 30% arrives damaged or defective, you may return it despite the final-sale status.
What plush items cannot be returned?
Giant Plush, Jumbo Plush, and Jumbo Lamps are not returnable. Blind Boxes are also excluded from returns.
How will I receive my refund?
You choose between a refund to your original payment method or store credit during the return process. The refund processes after the carrier scans your package.
Does Smoko offer exchanges instead of returns?
No. Smoko does not offer exchanges. If you want a different item, you should place a new order and return the unwanted item separately.