100% PURE offers a 60-day return window from purchase. You may return items in store at any location or by mail, though you will pay return shipping costs. Refunds are processed within 5 to 10 business days.
How returns work
You can return items either in store at any 100% PURE location or by mail. To arrange a mail return, contact customer service with your order number and the products you wish to return. Customer service will guide you through the return or exchange process.
Exclusions and restrictions
Final sale items, partial returns of gift sets, and free gifts or promotional items cannot be returned. If you received the wrong product, contact customer service to arrange a replacement.
Refunds
Refunds are credited back to the original payment method. If you are returning an item without a receipt, you will receive store credit instead of a refund. Processing takes 5 to 10 business days.
Frequently asked questions
How long do I have to return something?
You have 60 days from the date of purchase to return an item. This window applies to both standard returns and exchanges.
Do I have to pay for return shipping?
Yes. 100% PURE does not provide free return shipping. You will be responsible for the cost of shipping your return by mail.
Can I return something to a store if I bought it online?
Yes. You can return online purchases to any 100% PURE store location.
What if I don't have my receipt?
If you return an item without a receipt, you will receive store credit instead of a refund. You will still need to contact customer service with your order number if available.
Can I return a gift?
Yes. You can return a gift for store credit. You will need to provide the gifter's name and email address as part of the return process.
What items cannot be returned?
Items marked as final sale, partial returns of gift sets, and free gifts or promotional items are not eligible for return.
When will I get my refund?
Refunds are processed within 5 to 10 business days and are credited to your original payment method.